Fix-It Friday - May 2024

That might make it easier, eh? Fix-It Friday BBQ & Troubleshooting Fest?

I understand what you’re saying. I’m fully willing to admit that I could be wrong, but I felt like there was some miscommunication and in reading the other topic where @skiman270 has been back and forth with posts it seemed like they’d narrowed this particular problem down to a particular model of camera in combination with particular immutable network settings when using equipment from a particular Internet service provider. Although one possible solution is to get a different router that allows for more flexible configuration options, not everyone is going to do that, and I think it’s reasonable for Wyze users in this situation with other working Wyze camera models to think, “Hey, if my Wyze Cam Pan v3 works on this network and this other guy’s Cam V3s work, then maybe something is goofy with the firmware of the Battery Cam Pro that’s just slightly off and could be remediated with a firmware update.”

Especially when Wyze has a history of releasing firmware updates that specifically address network connectivity issues, it seems like a firmware update for this issue might be within the realm of possibility. I remember when I got my first Cam Pan v3, I was really frustrated with the inconsistent Wi-Fi connectivity and routed power through a Wyze Plug so that I could cycle power from the app to get it back on the network. Eventually Wyze put out a firmware fix that “Improved Wi-Fi connection stability” according to the release notes, and I was able to repurpose my Plug elsewhere.

I realize what they’re talking about with the Battery Cam Pro is a different kind of connectivity issue, but until someone explains why a firmware change could not solve the problem, then I think it’s a reasonable thing to ask or suggest.

Like I said before, I’m totally willing to admit that I could be wrong. Making mistakes is part of how I learn, and that’s a good thing. :upside_down_face:

Part of what makes problems like this so vexing is that we’re not all using the same cameras with the same patches and on the same ISP. There are a lot of variables here, which is why I think the discussion in the other thread that seems to have isolated at least part of the problem to a particular ISP’s limitations and a particular Wyze camera model has been productive, but that’s just me reading it from the outside and having no experience with this particular product or ISP. :man_shrugging:

Again, it’s not the same conditions if you’re using a different model of camera, different ISP with different network parameters, etc.

I’m also not saying that Wyze should try to fix CenturyLink’s problem (if, in fact, that’s part of the problem). I’m just saying that there are a lot of variables here, likely too many to ever fully account for before releasing a product to production, no matter how good the beta testing is. Fortunately, firmware updates are an option and can often be a way to remediate issues for the devices that are already out there in customers’ hands.

Thanks for letting me play :imp:'s advocate for a moment. I hope there will be :beer: at the BBQ. :grin:

1 Like