Welcome to the first Fix-It Friday follow-up of August! We have a new batch of bugs to tackle so let’s get started:
Forum - Wyze Plugs have disappeared as trigger and action options in Alexa Routines
We forwarded this to the Alexa team and are currently waiting for a response. We’ll let you know if we have any questions later!
Core - Light socket is set to only come on with motion at night but also turns on during the day
We have identified a workaround! If you’re experiencing this, please try changing the lamp socket settings from “motion is detected in the dark” to another setting and then switch it back. That should refresh the setting and fix the issue. We’re working on a firmware fix to prevent people from having to use the workaround, though! Please let us know if this method didn’t work for you.
Reddit - Some notifications are getting pinned and highlighted with a green color and do not clear by swiping
We have forwarded this issue to the team. So far we’ve seen reports of this on Android 12 and Android 13. Is anyone experiencing this issue on a different OS version?
Discord - Wyze Home Monitoring keypad shows low battery even after the batteries have been replaced
We have confirmed this bug and are looking into it! We have some logs already so we don’t need more yet. If that changes or we have any further questions, we’ll let you know!
Let’s Take a Look at Some Previous Submissions
Discord - Wyze Air Purifier goes offline often
1.0.9 is still in beta testing but is expected to release this week! If you’re a beta tester, please give it a try and let us know how the connectivity treats you.
Wyze Air Purifier Insights graph is not updating when expected
We’re still on track for the 2.35 app update for this one so we’re looking at next month or the following month for it to be available for everyone. Please keep in mind that this timeline is subject to change, so please take this estimate with a grain of salt.
Wyze Video Doorbell is getting stuck on 3/3 instead of displaying the live stream
We have some logs we’re looking through! The additional logs in the new beta firmware are helping. We’ll let you know if we need any more help on this.
Wyze Headphones no longer use auto-pause but the headphones go into Transparency Mode still when laying down
We’ve been trying to get this one sorted out for a while. At this point, we still haven’t been able to identify the root cause and we don’t have a guarantee that we’ll be able to fix it. Because of this and the limited number of ongoing reports, we’re going to remove this entry from our update list and we’ll add it back in if we have anything else to share with you about it. We really appreciate your patience and help with it since this bug was submitted for Fix-It Friday.
Audio out of sync on saved videos
No further update on this one. We’ll release it when it’s ready after beta testing! We haven’t been able to reproduce this problem on our side since the update and haven’t heard negative beta feedback about it yet.
Cameras appear offline in the app, though they are online and viewable
Our cloud metrics with the new beta firmware look greatly improved! So we have some encouraging evidence that the new beta firmware is making a difference for this one. If you’re a beta tester, please update to the firmware that was released today and share your feedback with us!
Attempting to view microSD card Playback when viewing an Event from a Wyze notification results in the, “No microSD card installed in camera” error
No further updates for this one at the moment. We have a bug fix in the 2.34 app about to enter beta testing. Currently, the Playback button is grayed out in the Events tab without a license attached to the camera. We’re super sorry about that and are working to fix it quickly! Once that is resolved, we’ll remove this entry from the update list.
Thanks for your help and attention! See you next week for Fix-It Friday.