Hi, everybody!
Welcome for this week’s Fix-It Friday follow-up! You may have noticed that last week was pretty busy in the communities. We apologize for not posting an update last week but we hope the good news from this week makes up for it!
Cam Plus Lite
Okay, so the cloud changes for Cam Plus Lite happened after we did the monthly callout for Fix-It Friday submissions but we know this is a major topic so here’s what we’ve been working on for experience improvements so far:
- We fixed default settings and some bugs from the cloud side before we flipped the cloud settings the second time
- We started sending out more resources for how to get set up with Cam Plus Lite
- We are working on fixing bugs such as the missing Add Cameras button for Android
- We are changing the subscription management text to be easier to understand
- We are changing the banner underneath snapshot Events so it’s dynamic based on existing subscriptions to be more helpful
We know that the communities have been hit extra hard with all of this and we appreciate your patience. Thank you to everyone who has been working to answer questions and get other community members set up!
Core - No notifications when Cam Plus is enabled
How are things looking? We believe that most of these issues should now be resolved after the firmware releases from last week. If you have experienced this issue, please make sure your firmware is updated and try again. If you’re still having trouble with your notifications, please follow the following instructions:
Please let us know which device you’re experiencing this issue on and the log number that you submit after missing a notification. Logs can be sent in through Account > Wyze Support > Submit a Log. Then please post the log number here! The best logs have the date, time, and time zone from a missed notification to help make it easier to find the issue.
Reddit - Event recording turning itself off
We don’t have a more recent update for this one. So here’s the previous update in case you missed it!
Could you please tell us which app version this is happening on? We’d like to dig into this but will need more information. It’s probably a good idea to recreate this and send in a log through Account > Wyze Support > Submit a Log while you’re at it. Best results happen if you post the log numbers here so we can report them together with your description.
Forum: Wyze Sense Hub firmware 4.32.8.213 causes issues with Rules and notifications
Tunes will be fixed in an upcoming firmware update! Thank you for your help with chasing down this issue. We also halted firmware 4.32.8.213 based on community reports.
If you’re having trouble with notifications or sensors not updating, please hold the RESET button down for 10 seconds to perform a reset. We’ve had some reports of difficulty pairing sensors with the hub but haven’t had luck getting logs with the data we need.
The team would like to take this opportunity to try isolating reproducing steps and to see if the following path works to resolve issues for customers:
- Confirm that the app reports network connection
- Are you able to arm/disarm using the keypad? Can you do it using the app?
- Try holding the Reset button on the hub to reboot it
- If you’re having issues with your sensors, what is the message you see when they fail to pair? Is it failing 100% of the time or are you able to succeed sometimes?
- Please submit a Wyze Sense Hub log after trying to pair your sensor with the date, time, and time zone that it failed in. Afterward, please post the log number here!
Discord - Wyze Bulb Color has random color changes
We don’t have updates for the random color changes yet. Here’s the previous update!
We’re looking into this and discussing it with the PM. If you could send in logs after experiencing this, we’d really appreciate the help! This is a possible firmware issue and we have one employee that experienced something that may be this issue. She was able to fix it by resetting the bulb but please send a log through Account > Wyze Support > Submit a Log first! Then please post that log number here.
Let’s Take a Look at Some Previous Submissions
Cam Plus AI accuracy issues
We’re hoping that the firmware released last week helped improve your AI accuracy. If you’re still having difficulty with mislabeled videos, please submit the videos as feedback! False positive videos can be sent to us through the “Submit this one video” button at the bottom of the video viewer.
Wizard chat ends when navigating to the main app page
We’re pretty much ready to go with testing SMS Wyze support! But our support volumes have been flooded in the last couple of weeks with the cloud storage changes. We’re holding off on starting the test until our support volume goes back to more manageable levels and we’re confident we can adequately staff the test and get good data. Thanks for your patience!
Wyze Plug 2021 (Certified For Humans) version going offline
Wyze Plug firmware 1.2.0.179 is still paused as we look into reports of connectivity not being improved by this update and plugs that stop responding after updating. We don’t have an update for progress yet because we had to wait for plugs to be shipped back for investigation by the team.
Slow loading for Wyze Cam Outdoor
This is the highest priority for the Wyze Cam Outdoor team. Beta firmware 4.17.4.124 was released last week to address this problem. We’ll release the fix to the public after the testing cycle completes as long as we don’t need to make other changes.
Wyze Audio Using Phone Volume Instead of Media and Unable to be Set to 0
As of 2.29, we’ve received reports from folks that these two issues have been resolved. If you’re using the 2.29 app and are still experiencing these problems, please let us know!
Whew! That was a lot. Thanks for checking in for Fix-It Friday! We’ll send out another update next week. 