Fix-It Friday 3/3/2023

Hi, folks! :grinning:

We hope you had a great week! We’re here to wrap things up with our next round of Fix-It Friday updates. Here’s what we have for you today:

:thinking: Forum - Alexa Person Detection Triggers on some Wyze Cam v3s with Cam Plus Lite have disappeared for new activations for some users. They are still present for some people or those who previously set them up :thinking:

This one should now be resolved! We found the issue with the Alexa team. However, you’ll need to discover the device again to refresh it. If you have trouble with this after following these instructions, please let us know! Otherwise, we’ll be removing it from our update list next week.

:frowning_face: Reddit - Wyze Cam v3 Pro and Wyze Cam Pan v3 30-second forward and back Playback buttons skip random hours :frowning_face:

No further updates here yet. We have confirmed a fix for this issue and we’re working on adding it to the 2.41 app which will be reaching beta next week or soon after. We’ll keep you posted as we progress.

:face_with_thermometer: Core - Wyze Cam Pan v3 detection zones not working :face_with_thermometer:

The update that addresses the motor issue is still in development. We’ll be hearing more from the engineers soon and will keep you posted.

- Let’s Take a Look at Some Previous Submissions -

:clock12: Forum - Wyze Cam v3 microSD card Playback is skipping the first minute of every hour (excluding midnight) :clock12:

This just went into beta! If you’re a beta tester, please try out the new firmware and give us feedback about it.

:nerd_face: Core - Playback stutters when selected for the first few seconds of Playback from the microSD card :nerd_face:

This is also on the firmware that just went into beta testing! Beta folks, please put it through its paces and let us know how the new build performs.

:face_holding_back_tears: Reddit - Event recordings are skipping/stuttering :face_holding_back_tears:

We just started the public release for the firmware that addresses this issue this week. If you don’t have the .4054 firmware version yet, sit tight! We expect to finish releasing it to everyone next week.

:crescent_moon: Discord - Wyze Cam v3 Pro spotlight will not turn off after first motion detection at night. Resetting fixes it but becomes an issue again about a month later :crescent_moon:

We got a new log for this! Thanks for the help! If anyone else is experiencing this problem, please consider providing a log for us. We’d like to have more logs from people that have set up Wyze Rules to turn on the spotlight for X minutes instead of just to turn them on, if you don’t mind! Here are the log instructions:

Recreate the issue. Then in the Wyze app, go to Account > Wyze Support > Submit a Log. Select your device from the dropdown menu. Then fill in the description box with the date, time, and time zone of the most recent time you noticed this issue and a description of what’s happening. Make sure the Send Logs option is selected and then submit your log. When you have the log number, please post it in the Fix-It Friday topic so we can get it to the right folks.

:house: Reddit - Wyze Cam Pan v3 does not return to set home position :house:

We’re still working on developing a new firmware build that addresses the motor issue. We’re expecting to hear more from the engineers about this issue shortly and will provide more information to you when we can.

:sob: Core - Cameras appear offline in the app, though they are online and viewable :sob:

We have the design ready for the health checker that will help with this issue. It won’t be in the next release but we have it in the pipeline for a future firmware release.

- Updates For Dormant Topics -

:thinking: The Alexa Routines trigger "IF clear for ‘X’ time” wasn’t executing when using a Wyze Sense Hub and a Wyze Sense v2 Motion Sensor :thinking:

This isn’t something we’re able to replicate anymore. Is this still a problem for people? We’ll leave this open for a bit to see if anyone is still experiencing this problem. We have reason to believe that this is already resolved so we’ll remove this from the update list next week if we don’t hear from anyone about it.

:walking_man: Slow Alexa announcements of Person Detection from outdoor cameras :walking_man:

Is this still a problem for anyone? If so, how long does it take for an announcement to happen after the Event Video is triggered? This will be removed from the update list if we don’t hear back from folks by next week.

:face_with_raised_eyebrow: Wyze Cam Pan v2 siren not able to be selected as an action in Rules when it was previously available :face_with_raised_eyebrow:

Is this still a problem for folks? We’re looking into it but could use some confirmation from all of you. If we don’t hear back about this by next week, we’ll take it off of the update list.

:face_with_thermometer: Greater control over marketing pop-ups in the Wyze app :face_with_thermometer:

No further update for this one yet. We’re working on a toggle for improving control over marketing messages in the Wyze app. We’re also working on auditing what we send and when as well as a duplicate data cleanup initiative that will help ensure that messages sent to folks are more relevant to them. We’ll provide more information as we move forward.

:mantelpiece_clock: Wyze Sense Hub Events not showing the correct time :mantelpiece_clock:

We’re working on a solution proposal for this but don’t have further updates yet. We’ll let you know when we have something to share!

Thanks for joining us! We’ll be back next week with your Fix-It Friday Follow-up!