Forum - Wyze Plugs have disappeared as trigger and action options in Alexa Routines
We are still waiting on a response from the Alexa team on this one.
This should be fixed in the upcoming Wyze Cam v3 firmware update. Let us know if you still see the issue after you have updated!
So are you waiting on Alexa or is it coming out? Probably a typo 
Video doorbell code merge “later this year” ??? !!!
Definitely a typo, there was a header missing it is fixed.
Hello, friends! 
Welcome to another Fix-It Friday follow-up! Here’s what we have for you this week:
Forum - Thermostat minimum comfort control zone is missing from settings
This is a weird one! The feature was never implemented though we are discussing adding it later. No promises but your interest in it has been taken into consideration!
Core - Wyze Sense Hub reporting incorrect times that sensors are triggered
We are continuing to look into this! We’ll let you know if we have any further questions.
Reddit - Wyze Outdoor Cam gets stuck at 1/3 without reset of the base station 
We could really use logs for this one! If you’re experiencing this, please follow these instructions:
Recreate the issue and then open up the Wyze app to Account > Wyze Support > Submit a Log. Select your device from the dropdown menu, write a description of the problem with the date, time, and time zone that it occurred, and then make sure that the Send Log option is selected. Send that log to us and post the log number here as a reply, please!
Let’s Take a Look at Some Previous Submissions
Discord - Wyze Video Doorbell Pro is ignoring set detection zones and reverting sensitivity settings
So far we have been unable to reproduce this internally so logs would be a great help. The ones we received were from doorbells that were experiencing network issues so we don’t have the data we need. If you do experience this, could you please submit a log for us using the following instructions?
Recreate the issue and then open up the Wyze app to Account > Wyze Support > Submit a Log. Select your device from the dropdown menu, write a description of the problem with the date, time, and time zone that it occurred, and then make sure that the Send Log option is selected. Send that log to us and post the log number here as a reply, please!
Forum - Wyze Plugs have disappeared as trigger and action options in Alexa Routines 
We’re talking to Alexa about this one. It looks like the missing trigger action is currently expected. We’re going to remove this from the update list but we’ll continue talking to Alexa about getting that capability into Routines.
Core - Wyze Lamp Socket is set to only come on with motion at night but also turns on during the day 
This is getting closer and should be fixed in the Wyze Cam v3 firmware update that is in a gradual release now. Let us know if you still see the issue after you have updated!
Reddit - Some notifications are getting pinned and highlighted with a green color and do not clear by swiping 
We’re looking into this and are figuring out what app update we can add the fix to. We’ll keep you posted!
Forum - Wyze Air Purifier Insights graph is not updating when expected 
The change for this requires both an app and firmware update. The firmware is currently in beta and the 2.36 app which contains the other half of the fix is in internal beta now with plans to release it to our beta testers soon.
Reddit - Wyze Video Doorbell is getting stuck on 3/3 instead of displaying the live stream 
We’re going to be releasing a new firmware to beta soon! Please try the build out if you’re a beta tester and let us know how it affects your connectivity.
Reddit - Audio out of sync on saved videos
We’ll be removing this update from our list next week unless we hear that people are still having trouble with audio syncing with the new update. So far, it looks like this issue is finally resolved!
Core - Cameras appear offline in the app, though they are online and viewable
This fix is also in the gradual release firmware and should be available to everyone! If you are still experiencing this, please let us know! Otherwise, we’ll stop updating this entry for Fix-It Friday.
Thanks for your time! We’ll have another update for you next week though it’s going to be pretty busy with our 5-year anniversary celebration goodies for you! Keep an eye out for our events!
Hmm, the logs i sent were connection issues but not network, unless the doorbells wireless drivers are having issues. 1 day worked aft update problems for many.
There is a new Beta 4.1.25.314 that seemed better.
Connected it back to I the IOT limited network and after ringing the door bell the connection took several attempts.
Log 757312
So if they see a bad network maybe dig deeper? Were changes made to the wireless drivers or config.
So far it’s been consistently fast on the Ipad, even when switching it back to the IOT ssid interface on the old DIR-878 running OpenWRT. Not so much on Android which shows Connecting … and can timeout taking several retries but so far has eventually connected every time.
When connected to a newer Tplink Wi-Fi 6 AP not on the IOT interface it’s much faster to connect on Android
The initial after connection 90 degree rotated image glitch has so far not happened.
Ringing the doorbell the Android app and Beta App, tapping the Green phone Icon does not enable the microphone unlike IOS which does.
On both android phones had to press the crossed out Microphone then it was active without tapping the Green Answer button?
Tapping the button first then the microphone actually resulted in the 1 phone rebooting one time.
So, this issue was reported in the Same Fix-it-Friday week that I reported the Alexa Trigger for the VDBPro Person detections disappearing as well, and just today, the VDBPro Person Detection Trigger is restored! I tested it and everything! YAY!
Looks like the plugs are still missing as a trigger though. I am not sure why the VDBPro Person Triggered is restored and these aren’t yet, but I am happy to have them back finally!
Howdy, folks!
We hope you’ve been having fun with Wyze Week so far! We have more comin’ your way so please keep an eye out for our daily posts! In the meantime, welcome to another Fix-It Friday follow-up!
Core - Wyze Sense Hub reporting incorrect times that sensors are triggered 
We don’t have a further update on this but the team is meeting to discuss topics including this one. Thanks for your patience!
Reddit - Wyze Outdoor Cam gets stuck at 1/3 without reset of the base station
We still could really use logs for this one! If you’re experiencing this, please follow these instructions:
Recreate the issue and then open up the Wyze app to Account > Wyze Support > Submit a Log. Select your device from the dropdown menu, write a description of the problem with the date, time, and time zone that it occurred, and then make sure that the Send Log option is selected. Send that log to us and post the log number here as a reply, please!
Let’s Take a Look at Some Previous Submissions
Discord - Wyze Video Doorbell Pro is ignoring set detection zones and reverting sensitivity settings
So far we have been unable to reproduce this internally so more logs would be a great help. The ones we received were from doorbells that were experiencing network issues so we don’t have the data we need. If you do experience this, could you please submit a log for us using the following instructions?
Recreate the issue and then open up the Wyze app to Account > Wyze Support > Submit a Log. Select your device from the dropdown menu, write a description of the problem with the date, time, and time zone that it occurred, and then make sure that the Send Log option is selected. Send that log to us and post the log number here as a reply, please!
Forum - Wyze Plugs have disappeared as trigger and action options in Alexa Routines
Okay, we finally know why this one was so weird to dig into. It turns out that while we have the skill for Wyze Plugs to be involved with Alexa Routines from our side, the capability as a whole is controlled by Alexa. At this point, Alexa is only supporting sensors, cameras, and locks. Plugs and lights seem to be excluded. We’re going to remove this from the update list but Alexa is now very aware of your interest after we kept bugging them about it! We’re admittedly not sure why it was working for some of you in the past.
Core - Wyze Lamp Socket is set to only come on with motion at night but also turns on during the day
We haven’t been seeing more reports of this one. Are you impacted by it after the recent Wyze Cam v3 update? If we don’t hear back from anyone before the next Fix-It Friday follow-up, we’ll remove this entry from the update list and consider it fixed until further notice.
Reddit - Some notifications are getting pinned and highlighted with a green color and do not clear by swiping
We’re aiming to fix this in the 2.37 update though that may be adjusted if needed.
Forum - Wyze Air Purifier Insights graph is not updating when expected
We don’t have a further update for this. The changes are on schedule! This requires both an app and firmware update that are currently in beta.
Reddit - Wyze Video Doorbell is getting stuck on 3/3 instead of displaying the live stream
Wyze Video Doorbell beta firmware 4.25.1.314 has been released! If you’re a beta tester, please give us feedback on this build!
Core - Cameras appear offline in the app, though they are online and viewable
We’ve found an issue with the recently released firmware that can cause difficulty re-establishing the IoT connection after the camera is disconnected from the cloud. We have a hotfix going to beta to test a fix. Our apologies for the trouble!
Thanks for reading! We’ll be back next week with a Fix-It Friday follow-up and a callout for new bugs. Start thinking about what bugs you want to vote on!
Hello, Friends!
With Wyze Week and the month of October both over and the rest of the holidays coming up fast we have our final Fix-It Friday follow-up for this month.
Core - Wyze Sense Hub reporting incorrect times that sensors are triggered
The team is still discussing ways to resolve this, we will hopefully have a further update soon.
Reddit - Wyze Outdoor Cam gets stuck at 1/3 without reset of the base station
We could use some more help with this issue, if you are experiencing this could you please send us a log.
Recreate the issue and then open up the Wyze app to Account > Wyze Support > Submit a Log. Select your device from the dropdown menu, write a description of the problem with the date, time, and time zone that it occurred, and then make sure that the Send Log option is selected. Send that log to us and post the log number here as a reply, please!
Let’s Take a Look at Some Previous Submissions
Discord - Wyze Video Doorbell Pro is ignoring set detection zones and reverting sensitivity settings
We are still looking for some more logs on this as we have not been able to reproduce it yet. If you are still experiencing this, could you please submit a log for us using the following instructions?
Recreate the issue and then open up the Wyze app to Account > Wyze Support > Submit a Log. Select your device from the dropdown menu, write a description of the problem with the date, time, and time zone that it occurred, and then make sure that the Send Log option is selected. Send that log to us and post the log number here as a reply, please!
Reddit - Some notifications are getting pinned and highlighted with a green color and do not clear by swiping
Right now this is still on track for the 2.37 release although it could still change if needed.
Forum - Wyze Air Purifier Insights graph is not updating when expected
We are still working out a few of the kinks in this but it is very close.
Reddit - Wyze Video Doorbell is getting stuck on 3/3 instead of displaying the live stream
Wyze Video Doorbell beta firmware 4.25.1.314 has been released! If you’re a beta tester, please give us more feedback on this build but so far it is looking good!
Core - Cameras appear offline in the app, though they are online and viewable
The firmware for this should be released soon. Keep an eye out for it if you are experiencing this issue!
Thanks for reading! That is it for this month. We will be back Friday for a new call out. See you then!
UPDATE 2022-11-19: We were told by Alexa staff that it’s not possible and furthermore the ability to use a plug power state as a routine trigger was never available (not true). In any case, Alexa said there’s nothing they can do about it.
Then today I was looking at Alexa Routine triggers and guess what? The plugs’ on/off power state is again available as a trigger. Not only that, pretty much any device that can be on/off (eg. bulbs, air purifier, vacuum) is now available as a trigger.
NOTE: this topic is closed, you won’t be able to reply. If you have any questions on this, please send me a PM.