If a camera is shared, will the shared-with person receive Push notifications due to an event on their phone? We can see the events if we look for them, but there seems to be no notifications.
Yes, the shared user should receive push notifications if they are enabled at all three levels:
There are three places to control push notifications:
Per camera in the cameras Settings > Event Recording > Send Push Notification. This can be controlled by the camera owner or shared user and will affect both. This does affect Smoke/CO Alarm push notifications.
Globally on an account basis by tapping the bell icon on the top right of the home screen, or using the switch in Account > Notifications. This affects only the owners or shared users login account on all devices they have logged in to the Wyze app.
In the phone’s OS settings, which can enable or disable all notifications from any particular app. This applies to only that particular phone/tablet. (Note: this is not possible in some versions of Android.)
You can think of the three notification control options as three concentric rings or gates. If the inner gate (level-1, per camera) is closed, no notifications get beyond that level. If the gate is open, then the notification can attempt to get past the next level (level-2, account), etc.
Loki, great answer … I just found that the shared-with phone had not enabled Notifications for the Wyze app in the OS Setting (#3 in your post). That has been corrected … we will see if that now allows Notifications to get to that phone. Thanks for the thorough and very quick response. WE LOVE WYZE!
They should pay you Loki, lol.
Oh, they do… with virtual hugs and pats on the head!
We are all incredibly fond of Loki.
4 posts were merged into an existing topic: Multiple Users’ Permissions for Shared Users
Help! All three of these settings are enabled and double checked but for some reason notifications will only show on EITHER my phone or my husband’s phone. It changes who gets them sometimes after we redownload the app or something but ONLY one person ever gets them.
Keep in mind that this forum is primarily a user to user community. If you don’t get a helpful reply here, please file a Support Request. You can also submit a request from within the Wyze app by going to Account > Help & Feedback > Submit a Log. This method will allow you to send an app log for diagnosis as well as report your issue. (Note that if you are using a beta version of the app, the log will be sent to the dev team rather than Wyze Support and will not generate a support request.)