I have the Wyze Sense Hub and door sensors as well as the Wyze lock. I recently purchased the lock and love it but I’m having one problem. The lock seems to use the Wyze Sense Hub for sensor to tell when the door is shut. However, the way the sensor is made the magnet activate the door sensor as soon as the door gets close to it. My door has a slight catch when closing so it can stop if it’s not slammed. So, if you choose the door slowly the sensor sees it as shut before it’s actually shut and the lock then tried to auto lock and if course alarms because the door isn’t completely shut. I’m not sure how to change the sensor so it only shows closed when the door is completely closed. I can send a picture later if that would help but I have the sensor mounted on the door frame up high above the door knob and the magnet is on the door at the range level.
Anybody else had this problem? Any thoughts on how to reposition the sensor or magnet to help this situation?
Hopefully I’ve explained it good enough but if not, let me know and a I’ll take a picture and video later when a I’m home from work.
Depending on your frame and moulding,one may be easier to move that the other. If you unstick one, then close the door all the way, hold the (magnet or sensor body) and slide it closer to the other mounted half and right when the red light flashed on the sensor body, mark that spot. That way the door has to be closed all the way for the contact to trigger. The magnet can be anywhere within maybe an inch of the sensor body to trigger it.
Here is my sliding patio door. I was able to move the sensor body in, and find a sweet spot for the magnet (yes v1 magnet and v2 sensor body) that it only triggers the sensor when the door closes all the way. I also had to make sure the magnet didn’t bind anywhere when the sliding door moved all the way open. Any further apart and it won’t trigger.
I haven’t posted pictures before so hopefully this works. I’ve attached several pictures showing how the sensor and magnet are mounted currently.
I originally was thinking that the door sensor was showing closed before it actually was and that was causing the issue, but now I’m not sure. I’m not sure that the lock is using the door sensor to figure out when to lock. I think it may be using the internal gyroscope still and that is what is confused. I tried recalibrating but the step where you open the door slightly is where I may be messing up. I left the door open an inch or so, but my problem happens when the door is less than that.
The door kind of gets caught after it starts to close. So maybe 1/4 of the door is closed. Here is a picture of that:
I may just have to keep messing with the calibration… Not sure. But I still would like feedback on how I should adjust the sensor parts. I wish there was a way you could tell the system to use the door sensor instead of the gyroscope. Then I could just focus on getting that setup correct, but it appears it may still use the gyroscope even when you have door sensors.
The door lock doesn’t use the sensor or hub. It has an internal mechanism and the only way to make it work properly is the re-calibration process. If you are trying to lock the door, you might be able to use a rule with the door sensor that locks the lock when the door is closed. I stopped using the auto lock feature because I don’t want the door locked all the time. Mine uses a schedule to lock the door.
The Wyze lock is one of the Wyze products that I don’t have so I can’t share any personal experience with that one, sorry
The Sense sensors however, I’ve used extensively. If your case, I would remove the magnet from the door, then make sure the door is shut completely. Now start with the magnet on the door (I personally like laying them flat on the surface i’m mounting them on so that they are not top heavy and have less chance to get pulled towards the sensor body) several inches from the sensor, and slide it slowly towards the sensor and wait till it flashes then stop. I’d mark this spot on the door with a pencil or something that can be removed and even test that spot a couple of times to make sure that that’s the farthest spot that it will work. Now you can either mount the magnet in this spot or move it a millimeter or too closer to ensure that the magnet gets read by the sensor when the door is fully shut, but not too close because then the door won’t be fully shut when the sensor reads the magnet.
On the door lock, can you clarify what you mean by “Kind of gets caught”?
As @wildbill indicates, the calibration is really the only way to let the Lock know positions and hence auto-lock can then function correctly.
Note: When I calibrate mine, there was a step for having the door slightly ajar. I open my door just enough so the lock bolt is aligned with the frame - similar to what you are showing.
I have not had any issues with my door and it locking when I do this.
Thanks everyone for your answers! On the door lock I ended up playing around with the recalibration and did want spamoni4 indicated. That was on the step that has you open the door slightly during the calibration, I used the location where my door would “catch”. What I meant by that is that unless I slam the door the door will be closing and then when it gets to the location shown on my picture, it stops because the door is tight at that point and so it doesn’t close all the way. Before the lock would think it was closed so it would engage the lock and because it wasn’t closed it would error. It doesn’t appear to do that now after using that location during the calibration process as the slightly open position.
Thanks also to Omgitstony for the info on how to position the sensor magnets. I’m going to try this now to see if it helps with his the sensor reads.
