[Discussion] Face Recognition problem updates and feedback


Can anyone tell me why I am getting this message. Just recently paid for camera Plus and every time I try to turn on the AI detection options I get this message.

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I’m seeing the same error, is there a solution? I’ve tried clearing the app cache and restarting the phone and it didn’t help. I’m on an android device that is up to date.

I’m getting this error when I’m just trying to turn on person detection… not even option in my so for face detection…
Face Recognition Open Failed : (“message”:“Bad
Request”,“response”:“The specified collection
id is invalid and/or does not exist for the
user.”,“status”:400)

Try logging out of the app and then back in. Worked for me with that particular issue.

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Support wanted me to troubleshoot my network. I should have thought to log out and back in, but SW11, you saved me further pain. Thank you!

Android
App version 2.32.0.154

I had the same issue, this error message trying to enable vehicle detection:
Face Recognition Open Failed: {“message”:“Bad Request”,“response”:“The specified collection id is invalid and/or does not exist for the user.”,“status”:400}

Logging out of the app and logging in again fixed it.