Hi all, As we are rolling out face recognition to more of you, we are also seeing some problems of the system. So I’m creating this thread to discuss and give updates on the fixes. [Update 09/09] Issue 1: We’ve identified a problem when turning on the face recognition, the face collection is fail…

Does this include the App discrepancies between iOS and Android as it relates to the Manage Faces area in Account? Or are you looking for where AI fails to recognize or Recognizes incorrectly? discrepancies like the following when going to the Account Page: iOS The menu for faces is “Facial Reco…

[image] spamoni: Android The menu for faces is “Manage Faces” and is not indented Did you actually mean “IS indented” He fixed it, so this post does not relate…

Yes, Will correct… Thanks for catching that, copy / paste got me. :slight_smile:

This is great news. I am so glad the submissions you received were helpful, and your followup is very appreciated. Let us know if there is any way we can help test things as it moves forward.

@WyzeShawn , rather than transferring information to this location or you needing to find it, here is a link to what I reported and tracked to deduce what the issue is. I provided the starting point if you would like to peruse the the Topic. [image] Face Recognition use Beta …

[image] spamoni: BTW: Thanks for the info, this explains why mine is working since I set it up in iOS. I was having the issue with v3 and VDB as I set it all up with my Android Device. are u saying you initially setup facial AI via Android app & it was not working but after setting up via IOS…

Yes, using iOS to setup all of the Facial is working now. If you go to link above you will see the history

Using a iPhone, I followed your steps, unassigning cam+ on all v3s & DB, then reassigned cam+ to all & enabling facial recognition. Tested all all cams, 2 of the v3s did recognize me as shown in the event list, another detected a face but not mine specifically. the others just detected a person. I’l…

I stood in front of the V3’s to allow it to capture my face and start the recognition. After I did that, I then made sure I went to Account, Face Management and assigned a name to what it saw. Then went outside stood in front to see if it reported me. I will retest it today and see. Have not tri…

[Discussion] Face Recognition problem updates and feedback

Wyze AI

spamoni September 9, 2021, 11:46pm 6

Scrolling issue in iOS when selecting multiple faces for removal from a group or deletion. Android works fine. Here is a post I added in the past, issue still exists in the latest app release:

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[Discussion] Face Recognition problem updates and feedback

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