We have the Wyze camera model that can turn left right to monitor people. We had this deactivated as we can hear the motor and it does make our camera inconspicuous. Since an update about 3 weeks ago, it has turned on and I cannot figure out how to turn it off. We are aware of your new AI function but received a note that our trial had ended, which is good, but the camera still whirrs about. Advice?
If you wish to disable your cam from automatically turning left-right, you’ll need to turn off Motion Tracking and Pan Scan features:
Wyze app Home > tap the icon of your cam to bring up a Live stream/view > More (3 horizontal dots down on the right) > turn off Motion Tracking and Pan Scan. Icons are green when feature is enabled, gray when disabled.
After disabling Motion Tracking and Pan Scan, you should reset the cam-to-base position:
Wyze app Home > tap the icon of your cam to bring up a Live stream/view > Settings (gear icon upper right) > Advanced Settings > Motor Controls > Reset Position (tap the Reset button)
We have a duo 2 and there is no option to turn off the motion tracking. it can be very irritating, we have them set to point where we want and then they move.
Do you have a Cam Pan v2 or a Duo Cam Pan?
We have a cam pan v4 and a duo both of the new ones.
Ok, figured it out thanks to reading your response carefully.
Had to swipe the controls under the camera to get to it.
The bug/ feature could now be: Enable Disable Motion Tracking is expected to be in settings, not just in quick access tray.
That used to be even less intuitive until they made some app UI changes last year. I’m glad you got it sorted. 