I just logged into my account via a web browser (Chrome and Brave) and my account was deleted.
All my records of orders placed and pre orders pending have been removed.
I was able to create a new account with all the same exact log in information, but all my data is gone.
I am hoping to find a fix for this.
Thanks in advance,
Hello @Jayme and welcome to the community.
I have not heard of this happening before, I would contact support and see if there is anything they can do
Live support is available:
Monday - Friday 5 am - 6 pm PT
Saturday 8 am - 4 pm PT
On the line now. Will post what I find out.
Apparently I was somehow logged into the Wyze Staging environment. wcstaging was at the beginning of the url.
I routed back to wyze.com and my account info and everything is golden now.
Thanks for giving us an update
Sorry to hear about this! What time did you log in? Was it shortly before you sent this message?