Did anyone else's account get deleted?

Hi all,

I just logged into my account via a web browser (Chrome and Brave) and my account was deleted.

All my records of orders placed and pre orders pending have been removed.

I was able to create a new account with all the same exact log in information, but all my data is gone.

I am hoping to find a fix for this.

Thanks in advance,


Hello @Jayme and welcome to the community.

I have not heard of this happening before, I would contact support and see if there is anything they can do

WYZE Support

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Saturday 8 am - 4 pm PT

Thanks Jason,

On the line now. Will post what I find out.

Apparently I was somehow logged into the Wyze Staging environment. wcstaging was at the beginning of the url.

I routed back to wyze.com and my account info and everything is golden now.


Thanks for giving us an update

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Sorry to hear about this! What time did you log in? Was it shortly before you sent this message?