After waiting months, I finally received and set up my security system bundle. Horray! Except not so much… While I have been able to get everything set up in the app, there are a couple of problems that render my shiny new system completely useless. First off; the door sensors. When the doors ope…

You could try calling Wyze support. [image] Doorbell qr code fail I would recommend calling Wyze support at 1 (844) 999-3226, they are available for support between 5am-6pm PT Monday through Friday, and 8am-4pm PT Saturday.

A lot of people are complaining about Wyze’s terrible customer support. This is what happens when a company is more focused on new product development than support.

The last time I tried that, I sat on hold for close to two hours before the line just magically disconnected. I’m at my wits end here…

Hi @dixie.allen8816 and welcome. Sorry to hear of your troubles. I just got my System yesterday and setup as well, but have not experienced the same issues. I don’t work for WYZE, just a consumer like you but can maybe help based on my experience with the just setting up my system. First, What Dev…

Unfortunately, yes to all of the above. App on android is up to date. Firmware version on all devices is the most recent. Pinpad is completely set up including a pin. Tried test mode, which is how I learned that the door sensors weren’t doing right. Batteries replaced in all devices. Total app wip…

I have had similar issues. My keypad will not connect at all. I have been in contact with support who had me do a bunch of troubleshooting which is expected. Since then, I have been handed off to five different people on an email asking for the same information provided three times in the email stri…

Oh good grief. That does not bode well for me. On my second person and it’s been a week and a half since I last heard something. I’ve got agree with you on this one. After waiting months to get the bundle, and then for it to be useless and getting worse than no customer service, I don’t see myself …

Well shoot, what I had to start with you have done. So odd the multitude of experiences. I wish yours was the same as mine. I am on Android as well Version 11 with a Samsung Note10+. Hopefully you will get a support agent and they will get you sorted out. Sorry I couldn’t be of more assistance.

It’s all good. I appreciate the effort. If I could get the level of support from them that I’ve gotten here, we’d already have this thing figured out, I’m sure. -side note, I’m on a Samsung Galaxy A10s

Well, I just received a return label and confirmation that a new system will be shipped within 3 days. Funny, right after I posted here I got a response. I am sure everything will function as it should when I get a new one. Hang in there @dixie.allen8816 , I am sure they will get it sorted out.

Dead in the water security system

Power & Lighting

Illumination April 26, 2021, 2:44am 2

You could try calling Wyze support.

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Dead in the water security system

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