Cool Down Interval Time

Hello @chathamws, when you are using an microSD card inside the camera and the recording settings are set to continuous it bypasses the 5 minute interval but you just won’t be notified until after the cool down period.

OK, Ill try turning continuous recording on and see if that fixes the issue.

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Didnt seem to work… Example:

  1. 5:21p walked by the camer, Event created/saves and push notification works
  2. 5:23p walked by the camer. No event created
  3. 5:29p still no event from #2

Also notice that its only recording 12 seconds. I thought that was only if I was using cloud storage?


The problem is that you are looking in the Events tab for the SD card video, but you should instead use the “View Playback” button from the camera’s live stream view. You will not get any cloud clips or push notifications during the 5-minute cool down, but there will be video on the SD card viewable using “View Playback”. More info:

The 12-second cloud stored clips and the SD card storage are separate and independent. They are set up and viewed in different areas of the app.

For the SD card storage, go to the camera settings, then Advanced Settings > Local Storage. That is where you set the SD card to record continuously or event-only (1 minute segments).

To view the SD card recordings, don’t tap the Events tab in the app. That is only for the cloud clips. Instead, tap the View Playback button on the live stream view. How you’ll see a timeline under thevideo frame so you can go back in time. You can also remove the card from the camera and view or download the 1-minute video files on a computer.

Here are some help pages from the Support site: