I just bought a Wyze Cam OG and am setting it up on my iPhone running iOS 15.7.1 and the latest version of the Wyze app. After selecting my network (with the 2.4GHz icon next to it) and entering the router’s password, the app shows that it is connecting to the Wyze Cloud, then immediately fails at the “Add Wyze Cam OG” section, showing a “Connection failed” message.
Thank you for any troubleshooting help!
@jentax
I am sorry this is happening, I am reaching out to the team right now to look into this.
Can you submit an app log and post the log number here.
In the Wyze app, go to Account > Wyze Support > Submit a Log. Select your device from the dropdown menu. Then fill in the description box with the date, time, and time zone of the most recent time you noticed this issue and a description of what’s happening. Make sure the Send Logs option is selected and then submit your log. When you have the log number, please post it and tag me so I can get it to the right folks.
@jentax
Sorry to ping you again but a log is no longer needed, we have found the cause and are working on fixing it. I will update the Service Status page when resolved.
Confirmed! Thank you, I just set it up easily now. Much appreciated.
Do I need to do anything to mark this thread as solved?
Perfect. Doing so now. Thanks again!
Excellent! And thank you for bringing that issue to attention 
