Despite having active yearly cam plus licenses (which i regret procuring), couple of the V3 cameras with assigned cam plus licenses, records snapshots instead of videos intermittently. It only works when you reboot the cam and un-assign / re-assign the cam plus license, video events records sometimes for a day sometimes 2 and suddenly again goes to snapshot. Honestly i m really disappointed, i find the App, the products and the services really unreliable. Not a day that pass that i dont face a problem.

I appreciate your adult commentary on the issues as well. Others simply dismiss other’s experiences by being dismissive and saying, “Well, I’VE never had that issue and I’VE had my cameras for 7 years… and the cameras only cost $37, so what do you expect?” How are such comments helpful?

I felt the same way for the first few weeks and now I feel like things are finally running fairly smoothly. I’m not sure why things were more difficult at first but I’m glad I worked through the initial learning period.

[image] Phalkon30: The next clip was her further out in the driveway. It says the trees waving in my yard are people, The way the AI tagging works is that once motion is detected within view and within the threshold of your detection zone and sensitivity settings, a clip is created and is uploaded to the cloud. Once uploaded, the ai checked out the whole frame and tags the video with recgonized objects. Sounds like in your scenario there was a person in view, but was not the detected motion. Here, tagging the video “person” is correct as it somewhere in the frame. If the motion was a person walking near a stationary car and was detected, the ai should tag the video as person and vehicle if both are in frame and you have cam plus, even though the vehicle is stationary, it is a recgonized object. In general, tags are recgonized object, not necessarily the detected motion.

I have 2 v3 cams, and now there’s just a snapshot notification. You can’t watch the 12 second video as before. Do you have to buy the C+ subscription? That’s not right it’s also false advertising. Fix the notifications into functioning videos.

The basic cloud service is images or thumbnails of cloud events like you are getting. You can subscribe to Cam Plus Lite (pay what you want, including $0), that will allow the 12 second cloud event videos, and include person detection tagging on those. Next up is Cam Plus, which is full motion recording events to the cloud for the duration of the motion. CP includes many more AI tagging items. Outside of the cloud recording functions, there is local storage which on your V3s can be events only or continuous to a SD card in the camera. Cloud recording and local storage are two separate and independent functions, You can have one, both or neither at anytime.

The thumbnail images have a square box on the left-hand bottom of the image notification, but playback doesn’t work. There’s no option to get that for $0 in C+ app. Why don’t the clips have playback? They are useless without that choice, and I don’t want to waste my time watching long clips each time an event happens.

[image] elovin: The thumbnail images have a square box on the left-hand bottom of the image notification, Yep, that denotes that the image is just a thumbnail. [image] elovin: but playback doesn’t work. There is a bug that should be fixed with todays app update. The bug was that the “playback” button on the cloud event was grayed out, and unable to be clicked. This doesn’t effect the actual playback function as it still works, you have to get to it by visiting the cameras live view page and clicking on playback at the bottom, then scroll to the time of the event. [image] elovin: There’s no option to get that for $0 in C+ app. Cam Plus is not free, Cam Plus Lite has the option where you can pay $0 for it. CP and CPL are different services. Did you see the link that @seapup posted right above you reply? I just checked and the option is there… Change the custom amount to $0. [image]

Hi, yes, I figured out how to get the playback from the SD card, but the playback button on the notification should be fixed. It takes too long to do the workaround. Just try to have the original playback function working. Thanks

Yea, the fix should be in todays app update.

Camera V3 snapshot instead of video

Cameras

Seapup August 24, 2022, 9:47pm 44

How to Keep Your Cloud Video Recordings Free with Cam Plus Lite

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Camera V3 snapshot instead of video

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