UPDATE: Just wanted to provide an update here. I reached out to Wyze support via chat and spoke to an agent that solved the issue. Apparently there was some sort of glitch in the order that accidentally canceled my HMS and applied the remainder of my credit to the Cam Unlimited order. So she reinstated my HMS with my original annual rate and everything is back to normal. I can happily report that Cam Unlimited and HMS do work together. What caused the glitch? I have no idea, but support was great at finding the issue and fixing it.
I have had the home monitoring services since they first rolled out. I finally have enough cameras for it to make sense to upgrade to Cam Unlimited. However once I did that my Home Monitoring no longer appears on my services tab and the keypad on the wall no longer activates or deactivates the alarm. Is this a known issue?