Cam Plus Charge on Uninstalled OG cameras without Permision

[VectorRoll]

Wyze actually charged me for CamPlus without me agreeing to it. What happened was I ordered 3 OG camera, 2 regular and 1 telephoto, and and since it came with the free trial they initiated the service on them automatically from the purchase date. So one month after I ordered it they charged me for the service on all three camera for the following month after the free trial period. I find that to be messed up especially since I did not even setup the camera yet. First they started the free trial period from the purchase date before I even received the cameras and then charged me without my permission. I still haven’t installed them as the cameras are still in their boxes. When I looked at my account for the subscriptions it actually shows all three but says unregistered. That is because I never even setup the cameras in the first place. Wyze never did this to me with any of my other cameras and I have a lot. They used to let me start my free trial per camera whenever I wanted. Guess not anymore. Not even with the new Pan Cam 3 I bought at the same time has this issue. It just seems to be a thing with the new OG cameras I purchased. I do not know why they would go that route with them but it is a bit upsetting to to me that they did. I hope they do not do that for any new cameras they make in the future. I complained about it to them before but they haven’t answer me. I just have to eat the loss even though it is only between $5 and $6 total. It is messed up that they would start the free trial before I even received the cameras or even installed them but I find it more messed up that they charged me without permission. I hope this doesn’t become a common practice for them. I love their products, but if they start charging with out permission I will stop using them.
Sorry for the short rant. I am just a little upset about it even though it is just a few dollars. It is just the fact that they did it in the first place that upsets me.

[StevenA]

In the future log into the Wyze web site. Go to My Account - My Subscriptions and delete the Trials before they expire. This should work unless your Trials expire before you receive the cameras.

[SlabSlayer]

@VectorRoll

So one month after I ordered it they charged me for the service on all three camera for the following month after the free trial period. I find that to be messed up

You are not alone. It is a cavalcade of bad faith practices: (1) It is automatically added to your cart at checkout and you have to delete it if you do not want it. (2) There is no communication to the user prior to converting the free trial to a paid subscription. (3) There is no choice given to the user to convert to a monthly vs an annual. (4) Trial Period begins on purchase rather than activation. And (5) there are no official Terms and Conditions disclosed at the time of purchase. These are buried in the FAQ:

Please do not accept these practices. Contact Customer Support and lodge a complaint requesting that you get what you paid for. Doing nothing only enables this practice.

Contact Us

See this thread as well:

Wyze Deceptively Adding Subscriptions to Camera Orders

I recently ordered a Pan Cam V2 to replace a broken one. What I didn’t notice when I placed the order is that Wyze added a “Cam Plus” subscription to my order. It was “free” for one month but then had automatic monthly charges. They used the credit card I provided to purchase the camera for the monthly charges. I didn’t notice this for a month or two. You do have the option to “uncheck” the offer and I should have done that. But I think that the default should be for the customer to check …

[VectorRoll]

I understand not wanting to enable them to continue the practice but they have yet to reply back to me about this issue so I went ahead and canceled it outright because I am tired of waiting for a response.

Going forward, even though I may still love their cameras and other products, I will actively be voicing my negative opinion about this particular business practice and be giving them a bad review when it comes to just that part of it. I may still suggest their products to other but when it comes to their Cam Plus Service I will not be supporting it to others until they openly change how they are implementing it and charging for it automatically without getting permission first.
There are two changes I want to see them implement.

1. They do not start the free trial until the Device is activated and the user clicks on the option to enable CamPlus to it. Basically like it used to be.

2. They do not automatically charge someone after the free trial for CamPlus ends. That they instead send them an email before it ends telling them when it will end and that if they wish to continue to use the service that they have to sign up for it selecting one of their plans. That is how it should be done. No if’s and or buts about it.

I have no issues with them offering Free Trials for their Cam Plus Service and I have no issues with what they offer within those plans. I only have an issue with how they started to implement the service by starting the free trial before even receiving the product and setting it up and also automatically charging people for it without them having a say or even a warning email that the free trail was coming to an end.
So until they fix those two things I will be vocal against that service and business practice. I love Wyze but they messed up here and need to change it.