Cam 3 support

I got two cam 3 s in Dec, one works perfectly the other is basically a brick. Question is, How do I get to some real support? I have gone through the support procedure twice and never hear back, even after weeks. Is there such a thing as support on Wyze???

Get on the phone and call them after 5 AM Pacific time M-F. Have your order number ready if your purchase from WYZE or if purchased some place else have the information in front of you. Call on their dime at :