Okay, so the issue is that thumbnails on the Events tab haven’t appeared since 6 June 2025? That’s my takeaway from this, and I wonder if it’s possible that the most recent firmware update for Battery Cam Pro—which the announcement post from 28 May 2025 says “will be a gradual rollout over the next few weeks”—hit your grandma’s camera around that time and changed a setting. What might be helpful is if you could share the camera’s firmware version (so we can be aware if it’s current) and some other information from Settings.
I don’t have a Battery Cam Pro, but on Cam v4 I can navigate to Settings ➜ Event Recording to see that Motion is toggled ON , and then on the Customize Detections screen I believe that Other Motion is always checked in the TAG column, but I’d want to make sure that it’s checked so that these get tagged for the Events timeline. I’d also wonder about the Detection Settings screen and what the sensitivity selections might be there (if Battery Cam Pro has something like this).
Near the bottom of the main Settings screen, there’s probably a Reset Services line with a Reset button. Sometimes tapping that button seems to fix funky issues even for cameras that aren’t attached to subscriptions.
I’m making some guesses about Battery Cam Pro’s UI options, but those are the kinds of things I’d be looking at.
I think what you’ve described about the “snapshots” (Wyze calls them “Thumbnails”) makes sense, especially with the way the images on the Events tab screenshot that you shared all have the little still image icon in the lower-left corner. That’s cool that the system is smart enough to save actual bird captures in the thumbnails for you and your grandma even without a subscription or microSD card!
Welcome to the Forum, @aeoaudreyosburn! 