I reported an issue to support today. One of my pan V3’s is not connecting quickly or consistently in the home tab. I did my best to bypass the AI agent and jump immediately to email support. That is where I usually have the best response. Usually less back and forth and less ‘did you try this and that’, things I’ve already tried and experienced. it was fairly easy to get to email, but wish it was just an upfront option.
Support jumped right to offering me a replacement or a gift card for the amount of my purchase.
It sounds like the issue has been going on for a couple of weeks now, and I can imagine how frustrating that must be. Since you’ve already gone through the recommended steps (app/firmware updates, checking signal strength, location permissions, power cycling, and even considering a factory reset), we might be looking at something hardware-related at this point.
Is that how support works now? 
That’s sad. Not even bothering to try and look into the issue first or try to resolve it with a fix. Just here’s some money (replacement / gift card), have a nice day.
