Wyze Cam Pan Set-Up Dead End

I bought the Wyze Cam Pan months ago but have never been able to get it to work; I ran the “routethishelps” software suggested by the Wyze tech rep, on my android phone and was told that the resulting code indicates “DNS Blocking”. But I’m perplexed by this diagnosis; I have absolutely no problem connecting my phone, tablet, laptop, Obi Voip device and even a Blink camera I bought afterward because the Wyze didn’t work, to my router. How can the Blink camera work seamlessly out of the box, have no network problems, and the Wyze cam not? Wouldn’t the Blink camera have had to deal with the same “DNS Blocking” issue that the Wyze cam is supposedly having a problem with? Can anyone help me? Thank you.