I recently noticed that the Wyze app communicates with two third-party “customer engagement” companies. Specifically, Braze and Segment are contacted multiple times when the app is launched and even when it’s not open. Both these companies collect some form of user and engagement data. I noticed th…

Hey All, @UserCustomerGwen hunted me down and diligently made sure I got back to all of you here. I am not saying that to downplay the importance of responding here or of downplaying the importance of letting you know what information we collect. I only added that to let you know that Gwen is aweso…

[image] Daniel_SA: Braze and Segment are contacted multiple times when the app is launched and even when it’s not open. Have you blocked those? If yes, does the App still work? If no, seems worth it to block those.

They are blocked. I know what these trackers do, they mostly collect user engagement data. They are therefore not critical to app function, however, they still collect data about the usage and user. Other apps (like TP-Link Kasa) offer the ability to opt-out of this type of tracking. I’d like to kn…

We may have reached "this far and no farther" on the transparency front, D. A girl’s * gotta have some secrets, doncha know… * This is a personification of Wyze in general, not any particular staff member, living or dead.

You’d have my vote if this thread were so enabled. There should be no privacy surprises for products specifically designed to monitor the inside of our homes.

[image] peepeep: :cricket: :cricket: ? The :cricket: :cricket: continues…

Silence makes the heart grow fonder. In some cases. [trump_35]

(Daniel, PM me when you get a chance, would like to extend invite :slight_smile: )

Sorry for my delay! I’ll chase down someone with these details. I don’t have the information readily available since I’m not part of that team. :slight_smile:

How about “your actions are your own and we don’t track them; enjoy our appliances and software without hesitation” ? The value to the customer of reminding them to buy more stuff is approximately zero.

Wyze app data collection

Power & Lighting

peepeep April 8, 2023, 5:45pm 20

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Wyze app data collection

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