They are using AWS as a scapegoat. Once again for those who are taking WYZE’s word at face value: There was no major AWS failure on Friday on any of their servers in any part of the world. If there was one half of the world would have heard about it since AWS runs like 1/3 of the internet today. Even if there was a smaller issue with AWS, there would have been many reports of other websites, apps, or cloud services also having catastrophic failures. I have not heard of any others.
What’s more plausible is that this was WYZE’s own code that had a problem with AWS and they are not coming clean with it. Let’s even assume for a minute that AWS did have some sort of hiccup- why would your code’s reaction to the hiccup be to just send other people’s events to random strangers? What kind of a design is that? Don’t you encrypt video feeds? Does that mean that any WYZE employees can view any of their customers’ feeds as they please? AM I being watched right now in my office as retaliation for not following the company line of praise for giving us the bare amount of news after 3 days?
This is not the first time people were able to see other people’s cameras. This is completely and utterly ridiculous! This is a complete invasion of people’s privacy and Wyze is 100% at fault again. Do NOT put a wyze cam inside your home! Who knows what will be seen. Why would anyone ever purchase a wyze product again?
That is an opinion for which I see no objective evidence.
No “major” failure beyond the specific servers that serve Wyze, perhaps. It is entirely probable that there was a localized issue that only affected Wyze. AWS has no motivation to publicize something like that, and I don’t understand the AWS apologetics.
My business used AWS a couple of years ago and I experienced an issue with their service that caused my business problems. It was not a “major” AWS outage, and nothing was publicized. It was eventually traced to a misconfiguration within AWS and resolved under a client ticket. We no longer use AWS.
This is speculation with no proof to back it up. As the issue continues to be worked, I will prefer to rely on actual official updates from Wyze, and not random people on the internet.
Well maybe I “should have”, just like Wyze “should have” cached things properly, but I didn’t get an email. Hence my post. Not sure what you are trying to say.
At this point we have reached out to all customers impacted by the issue. If you have not received an email yet it means your account was not affected.
No that is a fact. https://health.aws.amazon.com/health/status
I checked AWS Friday morning right when WYZE initially blamed them and said that only 14 people were affected (which we now know was a lie). If you check the site, it shows the last major event they had was Feb 7th.
That is speculation on your part, the thing you accuse me of. AWS is the market leader in cloud services and they have every incentive to be truthful. Their clients are banks, hospitals, and government agencies and unlike with WYZE, there are very real consequences if they hide a major failure or data breach.
I see no objective evidence of that. Speculation with no proof to back it up.
Perhaps, but this is not WYZE’s first breach. Or do you think that the security breach that happened 6 months ago with the web view didn’t happen either. You don’t have to take my word for it and just google the incidents WYZE has had. Wirecutter, a very well respected site also pulled their support. You have all this mounting evidence and still choose to side with WYZE so I doubt there is any amount of evidence that will change your mind.
Well that’s not exactly true now given that 100% of the users were affected by the problem in the way of not being able to access their cameras and their events were wiped off. It just means that the people who didn’t get the email didn’t have their privacy invaded by strangers looking into their homes.
It may sound like nitpicking but it’s really an important distinction because since this happened, WYZE has been trying to downplay the issue and not be upfront about it and it’s very unhelpful.
You are correct, all customers were affected in some way, I was referring to customer that had their thumbnails shown to another user, thumbnail tapped on by another user or able to see another users thumbnails… I apologize for not making that distinction.
What do you think CLOUD EVENTS are? Yes, your motion events (as determined by the settings you control) are uploaded to the Wyze servers. They stay there for 14 days unless you manually delete them. All the notifications are based on those uploaded video clips.
And to clarify, no, not ALL your video is uploaded - only motion events (if you enable that function).
I’ve received my email so thanks you. But as someone noted here, the message displayed when we land on the support pages is outdated.
I have a weird problem only with my v3pro cameras. My v3 are working fine. I can see events from my v3pro cams but I can’t see the live stream. It’s stuck on the 3/3 step. I did reset on of them and added it back as a new device and rebooted my router but nothing seems to be working. What’s weird is that when I go in the settings of those cameras and go into the detection zone setting I can see the stream. This is how I repositioned the camera after resetting it.
I do get notifications and all… But can’t see the live stream.
Thank you for taking time to report your issue and grabbing the version info. You’re definitely on the latest versions. I know Wyze is researching this issue. Would you mind posting the Log ID here as a reply? You can find it in the email generated when you sent the log and also at Wyze app Home > Account > Wyze Support > Log History.
but thanks for making sure I was okay