We have sent emails out to all affected and unaffected Wyze users from the security issue that occurred on 2/16/24. The first email went to all unaffected users. The second email went to users whose event thumbnails were made available to others but not tapped on. The third email went out to user…

Jason, I found a 3rd Battery Cam Pro on the system exhibiting the same issues. [Mod Edit]: Signature block has been manually removed from this post. Such information often gets included inadvertently when replying by email. The forum software attempts to automatically remove email signatures but i…

I had all the exact problems and tried all the remedies you did and nothing worked, until I completely logged out of app, not just closing it. Closed out app and reopened, then re-logged back in. I was able to get live view of all my Battery Pro’s back.

You are a bloody genius!!! Outstanding Regards, M

Jason, Found a fix from bjurgella. She suggested completely logging out of the app on the phone, waiting a few seconds and logging back into the app. At first, I read it as simply closing the app, but then I started looking around the actual app. I have already sent a thank you, I wanted to let …

Great to hear your issue is resolved. :+1: It’s very difficult to follow threads on this forum when using the app. And nearly impossible when using email. It’s suggested that you use a web browser instead. Jason’s previous suggestions to you: [image] Update on Investigation of 2/…

I was curious. Number six on The Carver’s recent list :slight_smile: [image] [image] Service Advisory 02/16/2024 Restart your phone, then uninstall then reinstall the app --Then Try: (App uninstall/reinstall requires re-logging-in.)

I honestly didnt see this post or at least it did not register that I say it. Regards, M

Hey @mdgs3 Oh yeah, it’s buried deep, just wanted to foreground it a little… :slight_smile:

All the more reason to do your best and visit these topics in a web browser. Whenever I get emails of topics or messages in here, I then visit those topics in a web browser so that I don’t miss any of the cadence of the conversation. Also with emailed replies. It’s important to remove your personal…

Retrospect…I probably took that/those suggestions as “closing” the app, which I did several times. I humbly apologize to jason for MY misunderstanding of his recommendations. I get frustrated easily. Regards, M

Update on Investigation of 2/16/24 Security Issue

Wyze News

peepeep February 21, 2024, 7:31pm 139

I was curious. Number six on The Carver’s recent list

(App uninstall/reinstall requires re-logging-in.)

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Update on Investigation of 2/16/24 Security Issue

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