@UserCustomerGwen FedEx claims that the package was delivered but its nowhere to be found. I’ve been trying to get a hold of someone at FedEx but I can’t get through to a representative. We need those thermometers. Can you assist in locating the package?
I am having the same problem with the iHealth Digital Thermometer I order the first one on April 8th and got it on April 11th awesome service.
HOWEVER, on April 11th I ordered 3 additional Thermometers, money was taken right away and “supposedly” the order was processed. On April 21st was notified that my order was shipped and a confirmation number was provide. NO ORDER RECEIVED YET no additional notification when I attempt a tracking the package I get the following message:
UPS:
I see you’ve entered a UPS Mail Innovations® number which is a service that leverages our logistics expertise to move USPS mail volume to regional USPS sorting facilities more efficiently. Mail Innovations packages are typically delivered within 3-7 days by your local post office. If you’re the receiver of the package and have questions about your shipment, please continue to track or contact the sender if needed.
Have inquire via Wyze customer service email and NOTHING…PLEASE ADVISE IF MY ORDER WILL BE COMING AND WHEN OTHERWISE PLEASE REFUND MY MONEY
I apologize for my delay, everyone.
@mlehman8, I checked on your ticket and I see that you have already disputed the charge. I’m sorry I didn’t make it back here before that but am glad that you moved forward with resolution.
@stewlevine, I looked at your orders and I found the first one and the last one stating that they’re completed but did not find 002373353 in our system. Could you please verify that order number for me if you’re still needing assistance with it? As for your feedback about how this could be better handled, we agree and we’re sorry that this has been your experience.
@gku2, I’ll share your feedback with the team.
@Dianne_F, I am super sorry about my delay in getting back here. Have you been able to locate your thermometers?
@yvinueza, has your order arrived since you posted?
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Good morning Gwendolyn,
No I have not received my order yet 
any update would be very much appreciated.
Regards,
Yolanda
Hi Gwendolyn, I have also placed an order on 4/21. I can see the charge posted on my credit card but I never received the items and order status still says processing. At this point, I would like the order to be canceled and purchase amount refunded. Below are order and ticket details. Thanks for your help.
Orders:
002010303 (free bulb)
002010288 (masks)
Tickets: 571772 & 599836
@yvinueza, I apologize for the delay in me returning to this thread. Could you please give me your order number if this hasn’t been resolved since you last posted?
@Lujke, it looks like your order arrived after you posted here (and much later than it should have). I’m going to request that we provide that refund anyway but it looks like the invoice failed to be created here. I have to escalate this to someone with deeper access than I have and I apologize for the further delay.
I placed an order on May 25 and the item still hasn’t been shipped. Emailed customer service and still no response. Messaged them on Twitter and no response. Any advice.
@UserCustomerGwen can you check the status of Order number 004810615 . I ordered on 10/18. Tracking said that it arrived in Washington on the 20th but no shipping updates since then.
I’m sorry, I was in those systems as a stopgap measure. I recommend contacting the orders part of the support team for this one. But thanks for tagging me in! 