Is there a problem with the app? I’m running two cams V2 and my shortcuts (ie I’m home and I’m away) are not working. I cannot turn off cameras via app (failed message). The only way I can turn them off is via the PowerPoint. I’ve deleled and reloaded app, cameras and shortcuts. Still cannot do anything to turn cameras on or off

People that didn’t update their firmware also had these problems, so that was just a coincidence. I thought shortcut issues were resolved late yesterday, so we may need to open new reports today. I’m not sure if the notification issues were fixed or not, but it was brought to their attention.

Anyone else not even able to open the app this morning? It’s logged me off. It either stays stuck on the main screen with just the logo or if it gets me to the logon screen it does not accept any of my passwords and the forgot password link isn’t doing anything either.

That’s unusual. I’d start by rebooting my phone. If that didn’t work, I’d probably go to delete and reinstall the app. Maybe someone else has seen it, but you should look for that in a thread more dedicated to login issues or perhaps start a new one.

Thanks. I rebooted my phone first thing. I will delete and reinstall.

I haven’t had to that, so I’m not sure what all you have to redo.

My shortcut and schedules are still not working. Cameras are supposed to start detecting motion at a certain time and do not. Has this been fixed or not?

Physically unplugging the Wyze Cam V2 that wouldn’t turn off via the app worked for me. The cam is in a location with multiple Wyze Cam V2s which I can successfully turn on an off via the app. This isn’t possible with the Wyze Cams I have installed remotely, so I hope this issue gets fixed.

Try what Matthew did and if that doesn’t work, put in a new report under MyAccount=>Help&Feedback=>Report an issue.

OK thanks, I will try it later.

Problem with app , cannot turn cameras on or off

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HDRock December 15, 2021, 6:55pm 90

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Problem with app , cannot turn cameras on or off

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