Not able to add or edit cams now in Cam Plus. I have never been so disappointed in an update with Wyze products as this last one. I need to either add a cam to Cam Plus to keep an eye on my 97 very ill mother or edit one of the cams out and add this one. but obviously I can’t. I have tried on the Android, iphone and website I get no errors. I just can’t do it. This update has been nothing but a huge mess. And I barely get any help from CS as they “don’t know” I guess you don’t want my money? And yes I have latest firmware and app update. This gets worse every day. So far since this update I have place 15 tickets on various issues. And NOW you’re changing the price again? I’m being told that any cam added after the 30th of July to Cam Plus will be priced at $1.99 per cam even though that cam was on CMC before the first of the year? I’m sorry but that is really poor CS to do that. You can lose a lot of customers that way. You can’t promise one thing today and then change it the next day.
you’re asking for quite a lot there… we’ve been asking for ANY event to be marked in playback for almost 2 yrs now.
This would be great!!
Also, the “free” (for now…) PD isn’t really usable in it’s current state. A shadow can trigger a motion event and then 30 people can run past the camera during the cooldown period and you won’t get any notifications.
It would be one thing if the cooldown was between PD notifications, but having it tied in to motion events ruins the feature and is not the same functionality as what it is meant to replace.
I know…It still had to be said, especially since those features are available by multiple similar competitors, not just a couple of high end super tech companies with Billion$…several others offer those things, so it’s unlikely to be super complicated to do or it would be a lot more rare.
I mean, they already have events and label events as “Person, Motion, Sound, Automation” and each event has a start date/time and a stop date/time and the label in a database format already. If they want it to be simple they can just create a subroutine that overlays a different color for those events onto the playback timeline, or mark it with a person icon just above that time. There are more complex ways of doing it too, but having done some programming myself, I’d venture that someone with access to that data could implement those simple solutions within a full shift or two of work and make it available to beta-test, and even if it takes someone a little bit longer than a couple of shifts, so what? It’s still not as complex as they’re making it appear by avoiding it for several years while everyone else implements it, even using Wyze’s own current options (You can get a colored timeline through TinyCam using Wyze’s tech…so even 3rd parties are doing it with Wyze’s own devices while Wyze ignores the thing others want so bad that they turn to 3rd party solutions for their products). I mean seriously, they already have events with all the database info they need, and they already have a timeline too. Everything is already built…they just need to create a simple subroutine to make an overlay or icon on the GUI showing the things that are already labeled. All the hard work has already been done…and overlays aren’t complicated.
To me it’s really not asking a lot. It’s simply asking them to take a few hours to implement things that are becoming standard expectations in the market and to stay competitive…however, your point is extremely valid and I get that you are pointing out that they’re unwilling to consider it and so it is unlikely to happen. So in that sense I agree with you. Here, I am just pointing out that their priorities are a little skewed in ignoring the demands of the market to stay competitive by refusing to do things that are being fairly widely implemented, including by 3rd party solutions with their own devices. That’s a little concerning.
to be clear, I did not state or try to point out that Wyze is unwilling to consider the playback features. I’m just saying we’ve wanted motion marked in playback & it hasn’t happened yet. There are several items on the wishlist that are related to playback, and they have stated multiple times the issue is related to the file system these use on the sd. If it was as easy as you think it is, I’m 100% confident they would have added these features longggg ago.
I had the same issue but I found that in order to change cams, I had to tap on the selected cam (within the cam plus section) which then de-selects that cam, then I could tap a different one to select that one. Before tapping the current one, nothing seemed to work.
tinyCam provides this capabilty (at least partially) for Wyze cameras.
You can even change the playback speed.
I have no affiliation with @alexey.vasilyev other than as a satisfied tinyCam customer who has experienced rapid turnaround on bug fixes and the addition of new enhancements.
Yeah, that’s my point. I also prefer using TinyCam to view events because of the things you mentioned (color coding, speed change, and clicking “next” to see the next event). All of those are available for competitors and for third parties to Wyze. It should be native to Wyze though. TinyCam also does other colors for other events, As I recall, a “sound” notification (cam picks up sound even if there isn’t any perceived motion) is shown in red/orange when I have sound events turned on with a couple of cams. There could be others too.
Example of Green, Red/Orange, and Purple for Wyze Cloud Events through TinyCam:
It’s very cool. If a completely 3rd party can do it with their limited access to things, there’s no way Wyze’s excuse of it being too complicated is all that valid. Even those with less access still do it for them, and it should be native. I also don’t buy the File management excuse, I’ve looked at the file management on the SD cards, they could easily pull the same metadata of the files and print an overlay from that information for each of those clips on the app’s GUI/timeline. All that would be done through the app, and the app already uses that same metadata to show us a timeline, etc in the first place. The color overlay, etc would be done in the app, not on the camera, just as the other stuff is…that excuse doesn’t really make sense, and TinyCam offers some evidence (though admittedly only for cloud events).
I forgot to mention, tinyCam is $3.99USD (one time charge) and occasionally goes on sale for $1.99USD.
All to say, it smoothes over a lot of issues (provides enhancements to Wyze, integrated view for many, many brands and models of cameras, DVR support, etc.) for a very modest fee.
Sadly not available for iOS.
Don’t forget to mention for the sake of other people that there is a free version too…although with more limited functionality, it does allow access to the Camera Cloud like we’re talking about and a few other benefits…but yes, I agree that the Pro is worth the small cost. I just used the Google Play credit I accrued for free from the Google Rewards App…so it was basically free anyway.
Today I found out that TinyCam has “background mode” and can generate its own phone alerts based on its own detection zones. (Important in part because one of my Wyze apps no longer notifies. ) This thing almost sounds too good to be true sometimes.
Yeah, I use TCP for their notifications sometimes for various things like a temporary specific detection zone, or to look for and alert me about my pets (ie: wanting to come inside), instead of just about humans (since Wyze doesn’t support pet detection, but TCP does), also sometimes as a baby monitor since with TCP it can stay active in the background or be used as use picture in picture while I do something else. It’s cool because you can leave all your main Wyze settings one way and then use TinyCam for a second set of settings temporarily. So many awesome customized options without having to alter Wyze settings or rely on Wyze to offer things natively (though they should).
The only issue is that Wyze requires everything to connect through their server with your Wyze username/password, so there lots of lost signal disconnects and thus TCP is not totally reliable because they rely on a perfect connection through Wyze, and then to your device too, and the more chaining between parties, the less reliable the connection. It can be frustrating for that reason, but mostly it is awesome, especially since I can view my Wyze and Eufy cams simultaneously and customize different notifications than are set or available from their native apps.
Nice, and if desired you can remove that extra hop / complication and set one or both brands to RTSP which (I am only guessing) should help stability under TinyCam.
I think it would help. The problem i have with tinyCam is unstable camera connections but I am using the server.
Yeah, I’ll consider RTSP on a cam or 2 and see if that helps.
I just signed up yesterday for the BETA version of TinyCamPro (beta allows Eufy support currently too) to see if TCP is more stable with Eufy, or if it is equally unreliable with them too. If I find it to work better with Eufy, I might hurry and buy a few more Eufy cams as their prices are currently roughly the same price as Wyze cams after shipping, etc. just NOW saw this on Slickdeals:
- Regular Indoor Cam comparison
a) Wyze 1080P V2 = roughly $26 with shipping
b) Eufy 2K = $30 shipping included
- Pan Cam comparison
a) Wyze 1080P pan cam = $40+shipping
b) Eufy 2K pan cam = $40 shipping included
Really tempted to get a few more Eufy cams while they are nearly identical prices, especially since they also actively support RTSP (whereas Wyze basically stopped all support for it and I’m told it’s pretty buggy and doesn’t work with a lot of other things).
Perhaps I should also test the RTSP on Eufy (right now I’m not using RTSP on it either) and see if that makes a difference with TinyCam for them too.
SOOOO tempting to just get more Eufy cams while they’re:
- Nearly double the resolution,
- all local (none of this break promises and threaten to charge and screw over customers between Nov 2019 - July 2020 who also trusted their announcement)
- free Person Detection,
- free Pet Detection,
- No Cooldown
- Free crying detection (for my newborn),
- RTSP actively supported
- Colored timeline of events
- Improved Audio and Mic capabilities
- Same price as Wyze despite all the extra functionality and benefits
Kinda feeling like it’s hard to see why I wouldn’t just get some more Eufy cams for everywhere that needs PD, and just use Wyze for anywhere that only needs backup recording (availability to be able to look back at stuff later on) or anywhere that just needs normal motion detection no more than every 5 minutes and missed events don’t really matter…
Today I saw evidence that my only xnor firmware cameras are now having their video processed in the cloud and hence Person Detection is facilitated in the cloud.
One of my cameras reported a Person in the background of the view which has never happened before. The Person was also outside the MASK set for the camera (V2).
Also, although my test camera has movement and person detection turned off… Sadly it’s still showing all motion and Person events on the app.
It’s a shallow reason but one of the few things I don’t like about the Eufy is that big spindly mounting arm. The Wyze’s is so much more compact and discreet. I couldn’t immediately find any 3rd party mounts and when I went to the product page I saw this as the second comment:
First, the stand cannot be removed. I wanted to try to mount this somewhere with limited space and was hoping I would be able to take off the stand but unfortunately, this is not possible. This camera would be great if the stand was a little lower profile, removable or just more adjustable.
I’ve thought that might be the case only because Xnor seems to be doing such a better job than it used to. Also the notifications are not immediate. There should be some way to test this.