Did you try rebooting the T-Mobile router before doing all of that?
There is no reason to be repeatedly factory resetting the cameras. If they lose their connection and a reboot of the cam doesn’t fix it, I’d be looking elsewhere at that point.
Also not sure why you have your router set for 2.4ghz. Leave both 2.4 and 5 on, you want your 5ghz capable devices to use that band, leaving the limited 2.4 bandwidth for the cameras to use.
I changed it a month ago to 2.4ghz. We live in the country, 5ghz doesn’t benefit me at all (I’ve compared both) so It isn’t hurting anything to stick to 2.4. Others have suggested that the 5ghz MAY interfere with the cams. Rebooting the modem is a pain, and no I didn’t do it this time. Here is what is currently happening. Went offline yesterday after 2 weeks of flawless service. Reset didn’t help, Factory reset didn’t help. This AM I tried reset and new device. Didn’t work. Tried it a second time It came online. Ran down to the chicken coop to plug that cam back in and see if I could get it back online, by the time I got there, the house cam was back offline. Tried the coop cam, wouldn’t connect to Wyze Cloud. Gave up started back inside, the house cam came back online. Ran back in the coop, tried to get it online, nothing. Reset, tried again, it cam online. Now 15 min later both are online. There is NO rhyme r reason to what works to bring them back, or what causes them to go offline. My internet is NOT offline when the devices are, and anyway the few times my internet went down for a min. or two, when it came back the cams came back with it. OOPS…as I was typing this both cams went back offline. I will try resetting the modem but that hasn’t helped in the past.
Rebooting their router is more of a pain than factory resetting the cams?
Again, enable 5ghz, and let any devices that support it use it. 2.4ghz has VERY limited bandwidth and your cams are competing with your other devices. Letting those other devices use 5ghz will not only give those other devices a higher bandwidth signal that is less prone to interference, but frees up bandwidth on 2.4 for the cams to use.
5ghz will not interfere with the cameras.
I think you’re forgetting what you posted earlier in this thread:
If their router is unreliable, you can try to get them to replace it, or you can put it on a smart plug and have it reboot once a week, or however often is necessary.
Step #1 in wifi troubleshooting is always to reboot the wifi router/access point.
My point is that sometimes Resetting the cam fixes it. Sometimes resetting the router fixes it. Sometimes, doing some combo of both fixes it. Sometimes, doing nothing for a half hour fixes it. There is absolutely nothing that consistently points to a smoking gun. I am certainly leaning to it being a problem if the Internet connection drops for a few seconds. That seems to make the most sense, nearly every day there are a few dropped seconds of service. It never goes off (the WIFI) for more than a min.
If the router/modem was faulty, I’d see it in my laptop, PC, smart plugs, Alexa, Echo Dot, etc. I have no issues with any of those, only the OG cams. I’m convinced it is some issue with compatibility between the TMobile router and the cams but I don’t know what or why it will work well for days/weeks then go off.
Did you reboot the router and did it fix it? There is no need to factory reset the cams or delete them from the app etc. That’s not the problem based on your symptoms. Doing that could potentially make things worse, not better.
ISP routers are notorious for freezing up, especially as they age. You may have gotten a used one that someone previously allowed to overheat a lot and it is having intermittent issues, or it was just poorly made and has already started to fail. You would not necessarily notice that on all devices at the same time. If the camera needs to reset its wifi, it will try to renew its DHCP lease. If the router’s DHCP server has frozen up, it won’t be able to. But your other devices won’t see the issue until they reboot, come out of sleep, etc.
Considering it immediately fixed the problem last time, rebooting the router should be the first step in troubleshooting.
TMobile router model TMO-G4AR. Manufactured 24, wk 2. I got it when we switched to TMobile July 24, Looked brand new but I guess could have be reconditioned. Never gets hot, no temp variants, As I said as far as all of the other various WIFI devices in the house, no problems. TV is streaming, various other devices never seem affected. I guess I could call TMoble and complain to see if they will give me another, but considering that I can’t explain what is wrong with it, they may not switch it out. After all, my service went from 4mbps to 40-75mbps when I dropped Verizon.
If rebooting the router fixed it, either try to get them to swap it out (just say it freezes up and has to be rebooted) or put it on a smart plug and reboot it weekly overnight (assuming it doesn’t have a reboot scheduler built into it).
OK, thanks for your suggestions. I’ll try a “Temp” fix by putting a smart plug on the outlet and rebooting once/week. I know my Verizon router would freeze up if I didn’t reboot every week. I hope it works, I LOVE the Wyze cams and want to keep using them.
It is definately NOT a problem with the cams. After almost 2 weeks of working fine again, they went “offline” last night. I immediately rebooted the TMobile 5G router and they came back online immediatly. For some strange reason, every 7-14 days, they go offline. I don’t want to waste a smartplug just to reset the router every week so I’m researching if there is a setting to do it within the router software. The cameras are great, it is strange that it happens semi-regularly
Unfortunately not uncommon with ISP supplied routers. Often it is the DHCP server (the thing that hands out IPs) that gets frozen up and that’s why it can seem like there is some regularity to the timing. It may be handing out 1 or 2 week leases and once that time runs out, the camera has to disconnect because it has not been able to “renew” its IP lease.
But there are other reasons too, if you tell them it is freezing up every week or two they should be willing to swap it out.
Based on the timeline of events:
April 2024 - T-Mobile released firmware 1.00.09 for G4AR Gateway
May 2024 - you switched to T-Mobile 5G ISP (G4AR Gateway)
August 2024 - experiencing issue with Cam OG
September 2024 - T-Mobile released firmware 1.00.12 for G4AR Gateway
The firmware release dates above are approximate and based on posts from T-Mobile ISP reddit and their community forum. Firmware updates are pushed out automatically when available. They’re sent out in phases over a few weeks, so not all users get the update at the same time. There have been reports that it can be manually requested with their CSR rep even though on their website they state they can’t.
FYI, a lot of users are having issues with the G4SE (with latest firmware 1.03.19) and opting to switch to the G4AR or wait for the G4SE firmware 1.03.20 which should be released in a few weeks.
Thanks, grapefruityoga and dave27. I purposely factory reset the OG cams last time I had a problem and refused the Wyze updates for them seeing if that might have been the problem. Since I still experienced the same problem 2 weeks later, it probably isn’t. Doing an “IPCONFIG” I see that the lease isn’t that long-I’ve never seen a lease longer than 1 day but I’m not very network-savey, so I may have missed something.
Could a VPN be causing the issue? I occassionally use SurfShark VPN but not every day and not for longer than an hour or so. I’ve noticed with SurfShark that occoassionally, if I disconnect it I lose my WIFI. It is a pain b/c I have to go into task manager, force close the parts of SurfShark and Chrome still running, and often even restart the router. I never had this problem with Cyber ghost. I’ve used the VPN several times within the past 2 weeks though and the cams stayed online…
Is SurfShark installed in router or in a device, such as your phone?
The VPN is installed only on my laptop not the router, It can be a pain to use a VPN contantly- b/c it hops around the world so location-sensitive information/websites are incorrect. I know that is the point of a VPN, but sites like Amazon won’t even load. I just use it occassionally.
If that is the case than the VPN shouldn’t have any bearing on you cameras as it only tunnels laptop’s traffic.
If I were you I would get my own router and bypass T-Mobile’s router. ISP supplied routers are more trouble than what they are worth.
I don’t think T-Mobile allows that or has a bridge mode but that may have changed. Similar to your Rogers setup they’re using 464 or 6in4 on their network and I believe their router is performing at least part of that function. I’m guessing you can purchase one of their supported models but then you’ll just end up with basically the same router and firmware.
He can always double NAT it like I did. I played around with mine a bit more and both wired and wireless speeds through my Eero are much faster compared to stock Nokia router.
Might potentially help, but the ISP router would probably still lock up, maybe the reduced load on it would help though.
I believe that you can attach your own router to the TMobile router, but can’t substitute it for the TM. router. Some people on other websites say that doing that improved some of their problems with the TMobile router, but I’m not going down that road unless I have to. If a reboot once/week helps, I’ll be satisfied.
Yeah you can pretty much always daisy chain routers, but since theirs likely can’t be put into a “bridge mode” it may or may not help (depends exactly what problem their router is having, but most of them would affect a router behind it also).
No sense in adding complexity if you’ve got a simpler solution and don’t need any extra features or coverage that a 3rd party router might provide.