Kudos and more Kudos

Although I have been an outspoken critic of Wyze management, and their products in the past, I recently had an opportunity to open a support ticket regarding the Wyze S scale. After I had spoken to four different Wyze wizards, they decided to ship me a brand new replacement scale.

Although the process was somewhat convoluted, I did manage to obtain the results that I wanted. It shouldn’t be that difficult, and I shouldn’t have had to go through for wizards to get satisfaction. However, that being said, I would like to tell those who were involved in this transaction “thank you” for the eventual outcome.


Its ALWAYS nice to see a positive outcome. EVEN better to hear someone detail why they are satisfied.
Thank you for taking the time to tell us.


I had a similar issue with Dell (a shipping issue caused by FedEx, not a Dell problem). One chat session, not a phone call, with Dell customer support and a replacement was shipped with next day delivery. Total time I spent was less than 5 minutes.

Wyze should talk to Dell about doing customer support the right way.