IMPORTANT: Terms of Service and Security Updates - 1/6/22

I am using RTSP firmware. Definitely do NOT want any firmware pushed to my devices without my consent.


If you could please submit a log on the affected camera and post the log number in the thread below

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Please tell us where to find the updated RTSP firmware

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If they are forcing this on us they really need to add the RTSP to the firmware updates on everything… A lot of us are using that function because the app only does so much for us and we don’t want to pay out the leg for the cloud service on all cameras we have especially all of us who have so far loved their cameras and have a bunch… Forcing it on us with out consent is wrong in the first place. If they are going to go down that path… if they don’t include the RTSP they are going to lose a BUNCH of supporters… I’m honestly disappointed in them right now. I hope they have the where with all to fix this and take a hard internal look at themselves. This is just wrong…

Oh dear - sounds like a major security hole has been discovered but not disclosed. Tut-tut

That’s why I never put all my IP camera eggs in the Wyze basket

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We are having more issues about these lack of notifications:

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I’ve been saying this for years, it’s two steps forward, one step back.
It seems a violation for them to PUSH firmware updates.
I’ve many cameras inaccessible to me.
I’m always about 800 miles away from half my cameras, either in Virginia or Mississippi.
I will no longer recommend Wyze cams. :frowning:

How do I cancel ORDER # 013334765?

Found the answer, I’ll have to return them.


So just a few minutes ago I opened the app on my iPad…guess what? There is a new pop-up forcing you to agree to the new terms of service or else you can’t use the app. Pretty poor from Wyze.

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I decided to update rather than wait for the push, and now my Cam 2 won’t work at all. The iOS update worked, but the firmware update seemed to fail - I got that notification - but NOW there is no option to update the firmware so I’m stuck. I’ve rebooted etc. but the camera has been completely offline from the moment I did the updates.

What else can I try?

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On Android you can tap the “back” button and continue using the app without accepting the new terms.


Seems like a danger all right. Let us know how that works out.

I will be less hesitant if Wyze Software Quality Control test is effective.

Wyse needs a comprehensive replacement if tgey brick a device as there is no older firmware available ( must be cyrrent?)

Can someone at WYZE please put into plain English #9 INDEMNITY FOR THIRD-PARTY ACTIONS?

To ME, it sounds like if someone wants to put out a class action against WYZE, and if WYZE requires that I as an individual user of one of their products is contacted by WYZE to defend WYZE, I have to pay all legal fees myself.

Is this correct? This can’t be correct is it?

This is worrying to me, and as such has rendered my devices useless because I will not agree to this.

I am by no means an attorney, but my understanding indemnity for third party actions (which appear regularly in many contracts and TOS) means if you do something with Wyze products that for some reason causes a lawsuit you will make Wyze whole in their defense of something you did with their product causing them to get sued.
I do not believe this would protect Wyze from class action lawsuits or that it would keep you from signing on to a class action if one arose.

The only example I can think of is in the case of construction a general contractor (Wyze) may require a sub-contracter (user) to indemnify them against losses. For instance a general contractor hires a sub-contractor to do some work, sub-contractors work fails causing damage. Third party sues the general contractor and the sub-contractor having agreed to indemnify the general contractor has to pay any fees associated with the general contractor having to defend themselves against work the sub-contractor did.

Again I am not an attorney, am not speaking for Wyze and hopefully if I am wrong someone will correct me but that has always been my understanding of how that works.


Hi Wyze,

I have had 5 cams V3 getting bricked out of 6 following a firmware update (some bricked right away some bricked a few months of usage later out of nowhere all had in common the fact that they shared the same firmware version). NOT updating the firmware seems to be what keeps them alive.

Also my cams are at the end of their warranty coverage.

What will WYZE do if our cams brick following a firmware update push? Will you send us all (Wyze cam V3 stuck on solid red light) new cams?


My only camera, a cam 2, is now a brick. I did the iOS update as recently recommended in email, tried the firmware update, but it failed several times. So then, following the online support suggestion, I deleted the camera and tried to add it back. Only now the camera does not respond at all, when I press RESET it does not do anything, does not say “Ready to connect”, status light just stays solid yellow.

Ready for a new cam 3 if offered free but I certainly will not buy from Wyze again if they fail to fix this problem that they created. Until now cam has been relatively trouble-free except for problems caused by iOS and firmware updates.


I forgot to say, I’ve had this camera since mid-2019.

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Make sure you are pressing hard on the reset button, with your thumbnail if necessary, until you feel a click. Seems that it used to work, or you wouldn’t have been able to install it initially.