After adding a Pan camera to my two other cameras, I no longer have access to the 12-second events on any of the cameras. Any ideas on what I should do to get the 12-second events back?
Can you elaborate a little more on that? Maybe we can help.
-when you say’ lost access’ do you mean you are not getting events under the Events Tab or has the Tab disappeared from the app.
-What platform are you on, IOS or Android?
-What device are you using?
-What version of the app?
For a quick starter I would recommend force closing the shop and restarting it. Maybe deleting it and reinstalling it if that doesn’t work.
Let us know.
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Did the events you want to retrieve happen on a previous day? Near the top of the events page you will see a horizontal list of days, click the previous day’s number for the events from that day.
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Thank you. I didn’t do anything to cause this, but I have the events tab available to me again. For a period of time, it just vanished from the screen. I think I’m good to go now. Thanks, Doug Mitchell
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Glad you got it working. Next time if possible, take screen shots as that will help with the trouble shooting process on here and/or with support if that is what it escalates to. Thanks!
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