After adding a Pan camera to my two other cameras, I no longer have access to the 12-second events on any of the cameras. Any ideas on what I should do to get the 12-second events back?
Can you elaborate a little more on that? Maybe we can help.
-when you say’ lost access’ do you mean you are not getting events under the Events Tab or has the Tab disappeared from the app.
-What platform are you on, IOS or Android?
-What device are you using?
-What version of the app?
For a quick starter I would recommend force closing the shop and restarting it. Maybe deleting it and reinstalling it if that doesn’t work.
Let us know.
Did the events you want to retrieve happen on a previous day? Near the top of the events page you will see a horizontal list of days, click the previous day’s number for the events from that day.
Thank you. I didn’t do anything to cause this, but I have the events tab available to me again. For a period of time, it just vanished from the screen. I think I’m good to go now. Thanks, Doug Mitchell
Glad you got it working. Next time if possible, take screen shots as that will help with the trouble shooting process on here and/or with support if that is what it escalates to. Thanks!