Getting Sound Notifications even when sent to off

Cameras
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5

I’m not a subscriber, so when I navigate to :gear: Settings ➜ Notifications ➜ Manage to get to the Customize Detections screen, what I see in the SOUND section is that everything from Baby Crying to Gunshot has the checkboxes empty and greyed/unavailable. Beneath Gunshot is Other Sounds with a checkmark in a grey box in the TAG column, and an adjacent white empty checkbox in the NOTIFY column.

If you’re not seeing the Other Sounds line, then I wonder if this problem is like the one with Complete Motion Detected notifications that some subscribers experience. To see if that’s the case, you may want to try this:

  1. Navigate to :gear: Settings ➜ Event Recording.
  2. In the RECORDING PREFERENCES section, tap to select All Events.
  3. Tap Customize Detections.
  4. If Other Sounds is now visible, then there may be a check beside it in the NOTIFY column. Uncheck that if there is.
  5. Navigate back one screen to Event Recording.
  6. In the RECORDING PREFERENCES section, tap Smart Detection Events.
  7. I’d probably also tap Customize Detections again to confirm my previous selections.

I don’t know if this works with Other Sounds in the same way it does with Other Motion, but the Other Motion option has been documented as “hidden” when Smart Detection Events are selected, so that might also be the case with sounds. As someone who doesn’t use Cam Plus, I’m really just kind of guessing at this point, but it seems like it might be worth a look.

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