I bookmarked this topic, and I’m also dropping this here for a reference:
Since you mentioned tickets:
Two follow-up questions:
- Is the recommended procedure here still to submit a log and then follow that up by opening a ticket from the Help Center? That’s what I’ve generally advised other users after reading a post from @carverofchoice earlier in the year (and also because that’s what the automated e-mail suggests after a user submits a log), mostly because of this statement:
- What are the chances the full-page ticket submission form will return at some point? I liked this form because it made completing the initial ticket submission easier and allowed me to add sufficient detail about a problem at the time of ticket creation, whereas the current workflow (unless someone is aware of a more efficient way, then please share it here!) requires the user to go through at least seven steps/clicks through the AI-powered search bar just to get to an abbreviated form with a line for the user’s name, a line for the user’s e-mail address, and a single line to write a description of a problem. (This is where I usually just drop a Log ID and a brief note and then wait for the automated e-mail response where I can add detail to that via e-mail and actually describe the problem there.) A link to the full form still exists in the Community Guidelines, but clicking that just results in a couple of redirects until the Help Center’s main page loads.