Given your experience, you probably want to 
vote for this post:
There are at least a couple of other threads here describing this experience, and the problems described by other users have caused me to be wary about updating the firmware on my own Video Doorbell v2. So far I’ve read only one user report about a successful firmware update.
Voting by clicking the icon at the bottom of a post is supposed to give Wyze an indication of what they should prioritize in terms of product fixes, but I share the frustration of many users here who are disappointed by Wyze’s silence with this particular issue.
Welcome to the Forum, @mattkri!