[Fix-It Friday Callout] Well my Forum friends, we made it to Friday! You know what that means. it means it is time for this month’s Fix-It-Friday callout! :tada: If this is your first Fix-It Friday, welcome! For background, while our communities are not designed to be a replacement for Wyze Support , our community members and community managers do our best to help you out here. As our communities scale up, we want to make sure that any outstanding bugs or issues that you folks are facing are on our internal radar and that we’re transparent in our process of working on them. Here’s how this works: We’ll make a post on the first Friday of the month in every community (Core Community on Facebook, Forums, Reddit, and Discord). Check the comments. If you see any other comments with issues that you’re facing, vote for them with a like (the heart button at the bottom of their reply) Got something new? Reply to our post with the top issue that you’re facing this week with your Wyze products to help loop us in. We’ll grab the top comment from each community and make a follow-up post on Monday to detail what those issues are and how we plan to fix them. If we need more info from the community to help figure out what’s going on, we’ll let you know on Monday - so please make sure to take a look! The following Mondays in the month, we’ll be posting updates about our progress on Fix-It Friday submissions. Sometimes Mondays are actually Tuesdays if we don’t get all the info we need on time for posting on Monday. Our apologies! :sweat_smile: Remember, this is for existing things that aren’t working right. If you are looking for a new feature or for us to add functionality that’s not already available, please use our Wishlist instead! We’re constantly working on improvements for everyone. But we hope that this process will both help us prioritize issues that are important to our communities and help you feel more in the loop. Got a request for something new or an additional feature? Check our Wishlist to see if it’s in the works or has been requested. :slightly_smiling_face: If you want to see how this works, you can check this previous Fix-It Friday post: [image] Fix-It Friday 2/3/23 Wyze News [Fix-It Friday Callout] Well my Forum friends, we made it to Friday! You know what that means. it means it is time for this month’s Fix-It-Friday callout! tada If this is your first Fix-It Friday, welcome! For background, while our communities are not designed to be a replacement for Wyze Support , our community members and community managers do our best to help you out here. As our communities scale up, we want to make sure that any outstanding bugs or issues that you folks are facing are …

Hoppy April, folks! :grinning: Spring has sprung and it’s time for our callout for April submissions! Make sure to bounce over to the callout post this weekend to vote for what you’d like to see included in these updates. Here’s what we have for today: :thinking: Forum - Alexa Person Detection Triggers on some Wyze Cam v3s with Cam Plus Lite have disappeared for new activations for some users. They are still present for some people or those who previously set them up :thinking: We’re still waiting for feedback for this one! Here’s the info from last week: It sounds like this issue is generally fixed but some folks reported issues with Wyze Cam v2. Could you please try re-linking the Wyze skill to see if that helps? Please keep us posted! :frowning_face: Reddit - Wyze Cam v3 Pro and Wyze Cam Pan v3 30-second forward and back Playback buttons skip random hours :frowning_face: This is still in beta and we’ve generally been hearing positive feedback about this being resolved! Please take some time to test this feature and give us insight into your experience if you’re in our beta group. :face_with_thermometer: Core - Wyze Cam Pan v3 detection zones not working :face_with_thermometer: We’re still working with our engineers to identify a good fix for this issue. We’ll keep you posted! But in the meantime, we’re working on connectivity difficulties some folks have reported with this product. We’ll return to the motor drift issue after we get the connection stabilized. We appreciate your patience. - Let’s Take a Look at Some Previous Submissions - :face_holding_back_tears: Reddit - Event recordings are skipping/stuttering :face_holding_back_tears: We slowed down the .4054 firmware gradual release as we check on some reports from community members. The people that have this update are telling us that this issue is resolved! If you’re using this firmware, have you encountered the dropped frames/time travel issue since updating? Please let us know! :clock12: Forum - Wyze Cam v3 microSD card Playback is skipping the first minute of every hour (excluding midnight) :clock12: This is in beta! If you’re a beta tester, please try out the new firmware and give us feedback about it. :nerd_face: Core - Playback stutters when selected for the first few seconds of Playback from the microSD card :nerd_face: This is also on the firmware that just went into beta testing! Beta folks, please put it through its paces and let us know how the new build performs. :crescent_moon: Discord - Wyze Cam v3 Pro spotlight will not turn off after first motion detection at night. Resetting fixes it but becomes an issue again about a month later :crescent_moon: We believe we’ve identified a possible cause of this problem! We’re still testing it internally and will send the fix to external beta later. :house: Reddit - Wyze Cam Pan v3 does not return to set home position :house: We don’t have further updates on this one yet. We’re still testing possible fixes from our side and are currently focusing on the reported connectivity difficulties. :sob: Core - Cameras appear offline in the app, though they are online and viewable :sob: No further update here! We have the design ready for the health checker that will help with this issue. It won’t be in the next release but we have it in the pipeline for a future firmware release. - Updates For Dormant Topics - :mantelpiece_clock: Wyze Sense Hub Events not showing the correct time :mantelpiece_clock: We’re experimenting with a proposed cloud solution but can’t offer a timeline yet. :face_with_thermometer: Greater control over marketing pop-ups in the Wyze app :face_with_thermometer: No further update for this one yet. We’re working on a toggle for improving control over marketing messages in the Wyze app. We’re also working on auditing what we send and when as well as a duplicate data cleanup initiative that will help ensure that messages sent to folks are more relevant to them. We’ll provide more information as we move forward. Thanks for tuning in! Please remember to jump over to vote for new Fix-It Friday submissions this weekend. Have a great weekend!

Please fix the 30-second forward/Back playback on V3 Pro.

Event View in Wyze app does not work as intended in landscape mode in iOS. [image]Wyze App 2.39 Released - 2/14/23 Since upgrading the Wyze app on my iPhone to 2.39, Event videos no longer work in landscape orientation as evidenced by the screenshot. When in landscape mode event videos remain the same size, while blank white space fills the rest of the screen. None of the buttons or toggles work while in this mode either. Clearing app cache, Logging in and out makes no difference, I submitted a log with number: 936499. [IMG_7368.PNG]

Thanks Bobinpensacola! This has been aggravating! Please fix the V3Pro 30 second skip on SDcard playback!

Please bring back the detection zone grids for Wyze Cam v2. It was reverted back to the drag-to- resize rectangle after the latest firmware 1851.

[image] carverofchoice: predecessor) have been available for years, including with V3’s, and anyone who previously set them up is still able to use those routines, while others still have them with new activations (even in V3’s) while some don’t get them on V3’s now but do in other model cams (V2s, pan cams, etc), & are being told they need to update their cloud cam subscription to enable it. Bless you for remembering to ask this, @carverofchoice . My new V3s are on CamPlus Lite but don’t work with Alexa person announcements, as the skill is reporting I need to upgrade my plan.

This has probably been mentioned on previous Fix-It Fridays, but I wanted to make sure it is still on the Wyze firmware Team’s radar. The v3 skipping / jumping video playback. [image] Wyze 3 Cam skipping 1 oe 2 seconds on uploaded video recordings and playack Cameras For the last couple of months, my Cam v3 running firmware 4.36.10.2864 (up to date) is skipping always 1 or 2 seconds on each minute in uploaded notification videos and also on the playback feature. Here is an example from today, it skips from 13:18:15 to 13:18:17: This was a recording from a notification uploaded to Wyze servers. Camera has also the original SD card purchased from Wyze, and the camera was working fine long time ago, but this issue started like 2 months ago, and I …

Just noticed that another of my cameras, a V2, lists person detection capability in Alexa but cannot be viewed in Alexa, while my other V2s can in the same app. (“Live View Unavailable In Alexa App”.) This is similar to other reports in the thread carver linked. Alexa skill integration remains a big mess for many of us.

Yeah, it seems there are more Alexa inconsistencies here than I realized. Since I have been seeing these reports I wanted to at least make sure it gets on the official radar, and I remembered for sure that you and others confirmed definitely having issues getting V3’s to work with it, and it is more wide-spread than an isolated incident, so hopefully they can look into it. I am kind of concerned that they might not have a lot of options with the Alexa team struggling lately, but it can’t hurt to see if Wyze can try to reach out to their contacts to try resolve it. I know it took a while for them to resolve the Alexa plug issue that was last reported, but it did eventually get resolved (though I think it happened before all of Amazon’s layoffs), but maybe they can try to do the same with this as well. It’s not affecting me personally since I use cam plus on almost every camera, but I try to look out for everyone, especially when something seems like an obvious bug and is affecting multiple people. :+1:

I only have a few beefs with Wyze. Been a user for a long time. Have a lot of cameras. Doing the cam+ subscription. Here’s what’s been on my mind. Please don’t tell me to search your labrynth of forum chats to find the same topic. I did. I found a lament from someone else a couple years ago and it still hasn’t been fixed. Seems more like an attic or junk box. BTW, if you think these things have been fixed, think again. 5G compatibility on 2.4G cameras? Camera don’t always connect when trying to view playback. It often tells me Connection Failed (error code 0) Sometimes it tells me it does’t have a Micro SD card inserted - but it does have one and it used it on many occasions previously Every morning, or when the app malfunctions, I have to log out of the app, reboot the device, log back in and hope I have “fixed” the problem When streaming a camera group, the iPad times out and go black. This was not a problem before the big “fix” a couple months ago Because the group live-stream times out, I monitor key cameras on separate iPads. One of them, a newer iPad running the current iOS, will start the stream and then freeze. When I get it back it then becomes choppy, jumping 2-3 seconds at a time. Wyze groups are still unstable. When I try to open a group, the cameras sit on “Loading Live Stream” and often does not recover. This is a problem when I need to see something urgent and the camera won’t load. Makes it nonfunctional Wyze outdoor cam v1. Sudden battery drain, despite the indicator in the app. Basically when the camera becomes non-responsive, I have to charge it up Too easy to turn off cameras / groups. Should have a two-step off process (off is different than off-line noted above) - this is the one I saw from a couple years ago Outdoor cams have audio issues - I get an alarm / ringing sound When a camera starts recording it clicks and can be heard both in the video and standing by the camera On many cameras there are other creaks and groans, peripheral noise even though there is no motion to generate the specific noises When scrolling through the videos it is jumping videos, sometimes turning it into an Easter egg trying to find a particular video I just saw Please make the contrast darker when a video has been accessed Consider an indicator that shows when a video has been successfully downloaded Sometimes when I tap on a video to zoom in, it goes too far - both too large and then too small Way too many “Failed to Upload” messages Please make a mode where Cam+ has cooldown options. There is one on the Outdoor V1, but not on regular cameras that I could find. Having Cam+ on perpetually is driving me crazy to review the videos and end up just deleting them en masse

Please add cam pan v3 and other new camera’s to cam plus lite so I can see 12sec video recordings under events and not just a photo image

Fix-It Friday 3/3/2023

Wyze News

StevenA March 5, 2023, 3:07am 11

This has probably been mentioned on previous Fix-It Fridays, but I wanted to make sure it is still on the Wyze firmware Team’s radar. The v3 skipping / jumping video playback.

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Fix-It Friday 3/3/2023

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