Hello, everyone!
Next week is our callout for December bug submissions! So please start thinking about what you would like to see added to the list. A lot of people have been on vacation this week (we can’t imagine why! 
), so a lot of these topics don’t have big updates this week. Here’s our current status:
Discord - Facial Detection is not working on lots of cameras for people who have Cam Plus Unlimited
Wyze Cam Outdoor is expected to still not work with Friendly Faces. That said, we’re continuing to work on known bugs and to align expectations.
Reddit - Latest Pan Cam v3 firmware (or iOS app update) breaks microSD card button
We’re still looking into this! Is there any chance that affected people are using Spanish for the phone system language? We saw a similar report on the Android app and are trying to see if this is a similar issue. So far, we haven’t been able to reproduce this in the office. Please send in a log if you’re affected by this problem!
Recreate the issue. Then in the Wyze app, go to Account > Wyze Support > Submit a Log. Select your device from the dropdown menu. Then fill in the description box with the date, time, and time zone of the most recent time you noticed this issue and a description of what’s happening. Make sure the Send Logs option is selected and then submit your log. When you have the log number, please post it and tag me so I can get it to the right folks.
Forum - Thumbnail show not working consistently on Wyze Cam v3 cameras
We’re working with the developers on this and could still use more logs! Here’s the info for how to send them in:
Recreate the issue. Then in the Wyze app, go to Account > Wyze Support > Submit a Log. Select your device from the dropdown menu. Then fill in the description box with the date, time, and time zone of the most recent time you noticed this issue and a description of what’s happening. Make sure the Send Logs option is selected and then submit your log. When you have the log number, please post it and tag me so I can get it to the right folks.
- Let’s Take a Look at Some Previous Submissions -
Reddit - Unable to stream cameras in Google Home
The Google Home app not viewing live streams is a bug on the Google Home app and they’re working on it now. For Google Nest devices not viewing streams, please try re-pairing the connection between Wyze and Google Home. If that doesn’t work, please let us know! We may need to get your account info to troubleshoot further.
Reddit - Wyze Cam Pan v3 does not return to set home position
We are still on track to start a beta for this firmware at the end of the month. We’ll keep you posted!
Discord - When listening to music and then viewing a camera group, the music stops for a few seconds and then plays again even with audio turned off in the group
The steps in the video we were provided with are as designed and not a bug. The Wyze app takes charge of both video and audio channels after the video stream starts. Developers are planning to unify the experience on both Android and iOS and will start shortly after the already in progress work has been completed.
Forum - Wyze Cam Pan v3 will not reconnect after it loses the connection
We’re wanting to check this out and could use the MAC address to check logs! Please send your camera MAC (Wyze app > Livestream > Camera Settings > Device Info) in a support ticket through support.wyze.com and then provide the ticket number to us. We’ve been checking on the submitted logs and will share more info when we have it!
Discord - Camera time and notification time do not match
This can be resolved manually by changing your cell phone’s time zone to a different one, leaving it in the other time zone for 5 - 10 minutes, and then changing it back. But we’ve heard that this needs to be done each time some of you go into different time zones. We’re trying to put in a more permanent fix and could use your assistance! If this happens to you again after doing this workaround, please submit logs and a screenshot with both times displayed. We’ll have the developers take a look! Here are the log instructions:
Recreate the issue. Then in the Wyze app, go to Account > Wyze Support > Submit a Log. Select your device from the dropdown menu. Then fill in the description box with the date, time, and time zone of the most recent time you noticed this issue and a description of what’s happening. Make sure the Send Logs option is selected and then submit your log. When you have the log number, please post it here as a reply to me so I can get it to the right folks.
Reddit - Event playback in the app is stuttering
We could use some screen recordings for this problem! When we are through our security updates, we’ll begin work on resolving this. Thanks for your patience!
Discord - Wyze Cam v3 does not stay connected to the Spotlight accessory
We don’t have a further update for this one yet. We’ll let you know when a fix heads to QA!
Thank you for reading! Have a wonderful weekend. Happy Black Friday/Cyber Monday! 