Fix-It Friday 10/7/2022

Hi, folks! :grinning:

Welcome back to our Fix-It Friday follow-up. Let’s get started.

Forum - Thermostat minimum comfort control zone is missing from settings

We’re looking into this! We’ll let you know if we have any questions.

Core - Wyze Sense Hub reporting incorrect times that sensors are triggered :clock430:

We’re checking the info we received! Thank you for the details.

Reddit - Wyze Outdoor Cam gets stuck at 1/3 without reset of the base station :one:

We’ve forwarded this to the PM! We’ll let you know what we hear back.

Discord - Thermostat is missing detailed insights graph for some users :chart_with_upwards_trend:

Turns out that this is actually working as intended! This is the insights card. We’ve been testing it with a group of customers though it hasn’t been rolled out to everyone and we don’t have a date for when we would roll it out yet. We’re happy to hear that some of you are excited about this possible feature!.

Bonus Forum - Wyze Air Purifier AQI history graph is labeled ‘Past 24 Hours’, but does not show past 24 hours

Thanks for the callout! We’re going to change the copy to better reflect the data we’re displaying.

Let’s Take a Look at Some Previous Submissions

Discord - Wyze Video Doorbell Pro is ignoring set detection zones and reverting sensitivity settings

We are still looking for more logs to help us track down this issue. We have a couple of logs but could really use more! Here are the log instructions:

Recreate the issue and then open up the Wyze app to Account > Wyze Support > Submit a Log. Select your device from the dropdown menu, write a description of the problem with the date, time, and time zone that it occurred, and then make sure that the Send Log option is selected. Send that log to us and post the log number here as a reply, please!

Forum - Wyze Plugs have disappeared as trigger and action options in Alexa Routines :electric_plug:

We are still waiting on a response from the Alexa team on this one.

Core - Wyze Lamp Socket is set to only come on with motion at night but also turns on during the day

This should be fixed in the upcoming Wyze Cam v3 firmware update. Let us know if you still see the issue after you have updated!

Reddit - Some notifications are getting pinned and highlighted with a green color and do not clear by swiping :green_square:

We have cleared up some dev resources and should start looking into this soon.

Forum - Wyze Air Purifier Insights graph is not updating when expected :chart_with_upwards_trend:

The change for this requires both an app and firmware update. The firmware is currently in beta and the 2.36 app which contains the other half of the fix is in internal beta now. We currently expect to start the public beta for the app next week.

Reddit - Wyze Video Doorbell is getting stuck on 3/3 instead of displaying the live stream :three:

We don’t have an update for this one because the code merge is still needing to happen later this year.

Reddit - Audio out of sync on saved videos

The firmware that should fix this bug is currently going through a gradual release. We are at about 50% released so far. So if you haven’t seen it yet, just wait a bit! It will roll out to everyone over the next few weeks.

Core - Cameras appear offline in the app, though they are online and viewable

This fix is also in the gradual release firmware and should reach everyone in the coming weeks.

Thank you for your time and we will have another update next week!

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