I’ve been getting the NO FRAGMENT and FAILED TO UPLOAD EVENT errors when trying to view an event for awhile now and have been reading the posts about this hoping to find an answer. It is getting really old now to have to try 5+ times just to view 1 event - Click an event, receive error, go back, Click an event, receive error, go back, over and over. I have 100s of events to view.
As mentioned before this is a Cam Plus camera. I see this issue goes back to October 2019. Hand in hand with this error I also get FAILED TO UPLOAD EVENT. PLEASE CHECK YOUR WIFI CONNECTION.
I mentioned this to @NumberOne as he requested and submitted several tickets over the last 2 months with zero response. I assume they don’t know how to fix it so I’ve given up.
Good luck
I looked at it but it doesn’t specifically say how to submit logs and I do not see the option in the app to do so. If it is a purely cloud service-related error than I shouldn’t have to submit logs since it all happens in the cloud after they should be able to see their own server logs and not on the physical camera which I could not access because it’s located at my parent’s home over a 100 mi away from me.
They have been asking for logs on it, to submit a log in the app go to account in the lower right, then help and feedback, submit a log at the very bottom
We can’t do more. If that can help them find the solution, so much the better. I decided to do this today even though it has been several weeks since this intermittent problem has been occurring. As long as showing others how to do it, I might as well submit a log too. The perfect timings
Once I fill out the description and click submit the app immediately crashes.
I can only assume it’s an Android 11 beta problem with the app? As there’s a completely new storage permission and access system in. and third-party apps are not allowed to access system files which is where perhaps the logs are kept?
Sorry I can’t be helpful with that one. I’m on iOS and have not many skills with android. On the other side, it would be nice to report your issue to @NumberOne . He will probably ask you for more informations if he doesn’t know about this problem. We’ll see.
I emphatically agree with and endorse this statement.
It wouldn’t get grouped with the beta issues, but it’s valuable to have logs to examine so we can address both versions’ problem! Thank you for sharing the log number here and in the other thread
Well… shucks. I’d use stronger language, but there’s a gentleman and a scholar in this thread. Gotta keep it clean
All jokes aside, I’m really sorry to hear about the app crashing while trying to report the issue.
Have you disabled or tweaked any of the permissions during or after setup (in your phone’s App Settings)? If you try again, is the behavior reproducible?
I assume its an Android 11 compatibility issue that WYZE has not fixed yet.
I have not touched any of the settings for app permissions.
It loads fine on my old phone with Android 9 on it.
But I have not gotten that error on that device.
It only happens to one or 2 clips every week or so.
