I haven’t done this in a LONG time but when I do email’s my preference so I thought I’d see how direct a path one can take to that in July 2024. http://support.wyze.com/ [image] :point_up: Select ‘Original Image’ after clicking above then click on image once more to magnify. ▶ Prior ro…

That seems fair. [image] I reckon we’re all selective to one extent or another. When I started using e-mail, it was hyphenated, so I’ve stuck with it, much like how I continue to write “Web site” instead of “website” when discussing the “ World Wide Web ”.

Had another good experience with the email method yesterday - first contact in about a year. They understood my initial explanation and fixed an order thing in a single response. Five or six hours. Well done. :+1: /edit It was actually two hours, not five or six.

[image] peepeep: They understood my initial explanation That hasn’t been my typical experience, but I’m genuinely glad that it was yours this time and that you received a prompt resolution. [image] peepeep: fixed an order thing I will say that the one time I contacted Support via e-ma…

That’s a good distinction. I haven’t contacted them for a technical issue since early 2019, I think, preferring the ‘community fix’ on the forum. Last issue: [image] Tech support on eBay Watercooler Hey all, I’ve been curious about this and finally took the time to cont…

That totally makes sense. I’ve gotten the feeling that the suggestions offered here draw from a larger knowledge base of real-world experiences. I don’t have the confidence that many Wyze Wizards are given the training or freedom to exercise critical thought in solving product problems. [image…

[image] Crease: a larger knowledge base of real-world experiences Hard-earned :slight_smile: [image] Can not make custom notification sound Cameras A good add to the knowledge base. +1 You were just getting warmed up. wink

It’s funny that you’d link that one, because earlier a fix-it-friday post led me down another frog rabbit hole . :roll_eyes:

Frobbit hole. Dizzying. :dizzy:

Updated to reflect current route as of 7/2024. Prior routes archived at bottom of OP.

EMAIL Customer Support - Direct Path 2024

Tips & Tricks

peepeep April 6, 2024, 2:17am 34

Hard-earned

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EMAIL Customer Support - Direct Path 2024

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