They don’t. Logs go to engineering, not to Wyze Support, and a log is not the same as a ticket. This is why the system sends you an e-mail message after you submit a log and that message tells you to contact Support if you want follow-up. If you mention logs to Support, then they have a standard spiel that they’ve used for years saying that they’re working on a process for allowing Support agents to access logs, but I have seen zero evidence that this is true. This topic might provide some context:
There are also articles in the Help Center explaining the differences between logs and tickets, FYI.