From reading through the forum I understand that there might be an issue with the app. (Data breach?) My app logged me out sometime after 8:15 p.m. Eastern standard Time. A code was never sent to my phone number to log in so I decided to change my password. (Forgot password). I received an email with the verification code but after putting in the code the app tells me that the verification code is incorrect. So I decided to make a new account with a new password… And that’s how I was able to get to the forum and find out that there might be a data breach?

@UncleP It hasn’t been confirmed by Wyze yet. All the information about the breach is in this thread here.

It’s not clear if the log out on the app is the breach or Wyze’s precaution to prevent us from having an issue. With everyone logging in, the system crashed.

[image] MizLady99: It’s not clear if the log out on the app is the breach or Wyze’s precaution to prevent us from having an issue WYZE logged everyone out as a precaution, info can be found below [image] [Updated 02-13-20] Data leak 12-26-2019 Wyze News 02-13-20 update Thank you all for your patience. We have been working diligently to make progress on security improvements. At Wyze, we take data protection, and our customers’ trust in us to protect their data, very seriously. We appreciate your efforts to ensure consumer security and we share your commitment to data privacy and security. Please note the status of these action items we have addressed: Action Item Status Update/Note Initial cyber investigation Completed We have comple…

I got a tip from Madison 41605. I believe it may be an app issue. She instructed me to go to the wise website through my browser and I was able to change my password and login. I’m going to see if I can log in through my app now.

Unfortunately it seems to be an app issue. Can log into my desktop browser but not my app. Which creates another issue i noticed. I created a new account thru the app in order to initially get to this forum. Just realized that my new account enabled me to post in this forum under my old account… UncleP

I changed my password on my Wyze but now my Alexa won’t connect to them. She says something’s wrong and to disable and then enable the app and try again. I did that but it still doesn’t work… Anyone now how to fix it???

Thank you for posting this; I have been trying for two hours to get in the app. I was getting ready to post a question to see if anyone knew what was going on when I saw this post. That’s too. I hope they get this fixed soon and there are no issues with information getting out.

I tried that already several times, and unfortunately didn’t work. When I try to get on the app it keeps saying wrong phone number.

The main post says you need to relink Alexa, Google assistant and IFTTT

There are so many users trying to log in all at once it’s just overloading the 2FA service. It’s best to give it some time and the bottleneck will eventually clear up.

Data breach? Create new account?

Cameras

WyzeJasonJ December 27, 2019, 2:19am 4

WYZE logged everyone out as a precaution, info can be found below

Topic		Replies	Views
Logged out Cameras not-platform-specific	10	1888	December 27, 2019
Unable to stay logged into App Wyze App support , android , bug	37	1087	February 14, 2025
Data breach question Cameras not-platform-specific	3	1437	December 27, 2019
[Updated 02-13-20] Data leak 12-26-2019 Wyze News important	1636	170766	September 23, 2020
Wyze app account reset from my iPhone? Home support , iphone-ipad , important	11	1420	November 15, 2020

Data breach? Create new account?

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