With the latest beta updates if I use the home screen to turn off any of my 6 cameras, when I turn the camera back on it is in 360p mode am not my preferred mode which is SD. I wonder if others have encountered this. Possibly related, I noticed in the rules history that some rules to restart camera…

Yes, I have noticed that my cameras sometimes switch from HD where I set them, down to 360p without anyone personally changing it. I wondered why. I hadn’t really paid close attention to when this happens (ie: after a restart like you said, though I am glad you mentioned this might be the cause), I…

Would you both let me know which beta app version number you’re running as well as the firmware version number?

Yes, and just to help out, I tested all my cams and posted results for you here (you’re welcome): WyzeBeta v2.11.32 PanCam 4.10.6.59 -(reset to 360p when I turn it off and back on from the home screen) 1 Wyze Cam White 4.9.6.59 -(reset to 360p when I reset my router/modem) 2 Wyze Cam Black 4.9.…

Hey I thought it was just me! I was going to blame other people in the house. Haven’t purposely rebooted the cameras in a couple of weeks, and we’ve had no power outages. We have a few different versions of the app on Android and iOS. The cameras were at 360p (always kept at SD) and one of them …

I regularly check for app and firmware updates, almost daily. At some point in the past 2 weeks the issue went away. Cameras began retaining their SD setting for, I don’t know, probably the past 2 weeks.

18424 is a ticket number given today as this issue recurred, with cameras resetting to 360p after cycling the power within the app.

Which kind of cams are yours? Pan cams or normal white V2’s?

Both types, 1 pan, 5 V2, all of which defaulted to 360p when the power was cycled. Xfinity was having intermittent problems in our neighborhood. This prevented some but not all event clips from being uploaded to the cloud overnight. I properly cycled the power on all related electronic devices.

I just had one of my cameras switch to 360p on me when viewed in iOS on a good WiFi signal. Does it normally downgrade without telling you? I was able to get it back to SD from Android. (No loss of power for me)

Never is there any type of notification when a camera switches from SD to 360p. I just happened to notice the downgrade. just now I randomly selected one camera and turned it off using the app. and when I turned it back on using the app it defaulted to 360p. Kind of annoying but not a deal-breaker s…

Cycling the power results in 360p mode

Beta

Customer June 14, 2020, 8:21pm 15

Happened yet again to me today. Some new discussion and testing:

Topic		Replies	Views
Cams auto-switching video quality Cameras cam-pan-v1 , not-platform-specific	35	5140	December 13, 2023
Cams change HD view to 360 on their own Cameras not-platform-specific	26	4734	February 14, 2024
App seems to switch cameras to 360p no matter what? Cameras android	34	4470	August 31, 2020
Wyze cam v4 reverts to 360p on restart Cameras android , cam-v4	9	299	December 15, 2024
Wyze Cam V2 Quality Switch Cameras not-platform-specific	0	441	May 23, 2020

Cycling the power results in 360p mode

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