Can't connect to telus boost wifi

First time using wyze v2 .I m not able to connect to network which is telus boost wifi. There are no 2.4ghz or 5 ghz. Any idea what to do pls .

I’m confused by your statement “There are no 2.4ghz or 5 ghz” because wifi is either 5GHz or 2.4GHz. There are no other frequencies. Are you saying that the wifi name (SSID) doesn’t differentiate? If so, that’s okay. Both freqs can be combined in one SSID.

Does the network have WPA authentication (it must)?

What exactly is happening when you try to set it up?

Here’s the troubleshooting support site:

Keep in mind that this forum is primarily a user to user community. If you don’t get a helpful reply here, I suggest you file a support request including the log files for more help. You might want to go ahead and submit your ticket now as there is somewhat of a backlog. If you end up getting the issue resolved before support contacts you, then you can always let them know that it’s already resolved.

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