They do have quality issues for sure but other than changing your account without taking the cameras off the account I have not seen any reason to throw in the trash. But we do get what we pay for and this company is the cheep devices. Good very good cameras go for much higher retail price. We all got exactly what we paid for.
Wish I read your post before I bought 5 cameras and the doorbell pro. Products are terrible and support is awful.
For those who want to spend more money on “higher quality” cameras, I would advise you to spend that money on a better router first.
On my not-so-great WiFi network, I get pretty much 100% event video uploads on my Wyze cameras, including V2s.
I spent money expecting a better experience with a Google battery cam but so far my experience with uploads are more like 50-50. Sure its sound quality and AI detection is better, but it’s useless since I can’t see half the videos captured. It’s my backup camera now.
Mine too after i click on their stupid upgrade now all solid yellow. I should tell my community to stop their products from china
How many Staffers are responding to the posts they don’t like? Too many have the sound of Corp Communications. Can you perfect junk? Talk about firmware that bricks that inexpensive camera. Make better products and you won’t have support boards replete with customers that DON’T love your products or company.
I think this is a misunderstanding. Wyze employees respond to people a lot even for things “they don’t like.” I have seen them in Discord, Reddit, Facebook, and even here. It’s not really about whether or not they like a post, but more about if they can make a difference, particularly if they can help in ways other users or volunteers can’t, or when they happened to check in before someone else answered it. They also respect allowing people to vent (within the guidelines…as long as they’re not abusive or attacking another user) such as was the point of this thread. Someone who has already thrown their products away and tells others to stay away, well, let’s face it, there is no reason for them to join in the conversation. The person doesn’t want help, they’ve already made a decision, and coming into the thread usually just means the person will get aggressive and confrontational and in some ways the employee would just be provoking that instead of helping. Rarely does any good come from it, and it’s often unwanted. Often, a similar thing is probably true for any somewhat aggressive post in general. Rarely is there a benefit to joining that conversation, but often a high risk of making things worse, which they don’t want to do. I’m not speaking for Wyze, but the above is pretty standard for lots of businesses in general, and I am just speaking from what I see.
Ah, I think that’s part of the misunderstanding here. This isn’t a support board. The forums are intended for USER TO USER interaction, and not intended as an extension of support. If someone is having an actual support issue, they should contact support by phone, chat or email and that is where they will get direct attention with an employee instead of other users. That’s not to say that there aren’t employees who often look over things or review what’s going on in the user platforms, but the primary intent and objective of the forums is give us users a place to talk to other users, not employees. That’s a misunderstanding. This isn’t a intended as a support board, though many of us users are more than happy to help out fellow users and some of us volunteers do have backchannels to escalate certain important issues when necessary, such as when someone lets us know that a support agent did something incorrect and we need someone else to review that support ticket and go fix it and give that agent coaching or whatever. other than that, the issues are supposed to be referred to support so users can talk to a trained employee that is dedicated to handle support.
Honestly, that’s not been my experience. I am actually a moderator on a few different “forums” on other platforms (other than for Wyze); additionally, in the past I worked customer service for multiple Fortune 500 companies (ie: companies that are so successful they are valued in the billions and make billions per year, which is a decent indication that their products are as objectively “good” as the market can say), and yet I heard all the same things for those companies as I do here or anywhere. I could find message boards/forums packed with complaints for almost any company. It’s impossible to please everyone and there are always lots of people who have negative experiences and opinions on anything. I am in forums for some of Wyze’s competitors, and have products from them, and I can tell you that they all have people saying the same things in all of them. Part of it is human nature.
Having said that all that, I do agree that Wyze has recently had some firmware release struggles. I know part of that had to do with critical security measures that were urgent and had to bypass beta testing. That sucks for everyone. I had some cameras go non-responsive too. It is frustrating. I do have some mixed feelings about firmware updates. Wyze does often do a lot of firmware updates, and that makes it more likely to have more bugs come up (as a former professional QA Tester, I could go on and on about how even a small amount of code of like 14 lines of code and 4 total decisions to make, it can take automated tested over NINETEEN YEARS to finally test every single possible outcome to see if there are any bugs, and that’s all before taking into account the different environmental variables, etc… I talked a little more about that in detail with an actual example in this thread:
So, on one hand, I’m sure Wyze would love to get to a MOSTLY stable build of firmware and never touch it again, but they have to sometimes do security updates, which throws a wrench into that, and then they’d have everyone mad at them for never doing new updates and added features. If we look at the wishlist, people are already angry and leaving because they feel their pet request was ignored or at least not prioritized. But as Wyze adds new features and codes, it adds exponentially more complication and room for bugs, and that’s frustrating for us users too.
I said earlier that I have cameras from competitors of Wyze, and one of my biggest complaints for one of them is that they almost NEVER do firmware updates. I have some major bugs I reported years ago, and they just don’t care. They have never added new features and not fixed some major bugs I found and experience. I’d hate for Wyze to switch to doing that business model instead…I like them giving me new features, and fixing found bugs, and doing security updates so often. I love it…but the downside is that it does add potential for more bugs again. I mean, I don’t want them to switch to a model where they get to a semi-stable point and just go stale with never adding new cool stuff…I want them to fix things, and I want them to add things, but it does suck when we have to deal with what comes with that. It’s a tough thing to balance. Users demand they continually add stuff, and users also get upset when they do. In my experience they generally do a reasonable job at resolving everything that is critical and important (again, saying this from my background as a pro QA tester), but it is still frustrating when we do have something go non-responsive during an update like happened to some of us recently. I will say that for me, that situation is pretty rare though. I won’t say the grass is greener somewhere else, because it all depends on what a person’s personal preferences are. There are tradeoffs everywhere, and people complaining about the same or different things everywhere. Everyone should definitely find what fits and suits them though. Not everyone should love or stick with Wyze. I don’t want them to be a monopoly. I want there to be tons of “Wyze Killer” competition out there and companies that all push each other hard. I support people using whichever one suits their particular preferences better.
However, I will say that there are people here who have nearly zero problems with Wyze at all. So, if some people are having nearly a flawless experience, it does beg the question of what is the difference, and maybe Wyze still plays a part, but likely so does something else, like router protocol, or one of any number of other things, such as some of the things I listed in here:
I certainly don’t work for Wyze. But it irritates me when someone, acting NOT in good faith, trashes a product because either 1) they have an entirely unreasonable expectation of its price-to-performance level, or 2) have no idea what they’re doing but jump directly to blaming anything other than their own lack of knowledge or experience.
Humility is a vastly unappreciated virtue among the chronically indignant.
I had quite a few Wyze V2 cameras and replaced them with a real PoE security camera system. I have 2 left to replace that monitor a different location. They still have problems.
- The video recording skips when motion or person detection is activated.
- The camera Detection Zone constantly loses its settings.
- The video compression settings seem to have gotten worse with firmware ‘updates’.
- Low light recordings of people are so horrendous you can’t distinguish faces or see any significant detail, especially with any motion.
These problems pretty much render the cameras useless for security.
On the upside they are inexpensive. That’s it
I purchased Wyze cameras and I wasn’t happy with them. I also purchased a Wyze camplus+ subscription in the past and had nothing but problems until I finally cancelled my subscription. All of my cameras were operating outdoors, and they were absolutely not weatherproof. i’ve had lenses fog up, I’ve had SD cards stop reading until I unpowered the cameras, and all other kinds of annoying issues. I agree with the user who said that these cameras are absolute junk. I couldn’t agree more.
Just contributing my personal experience with Wyze hardware.
- 17 x Wyze cams (V1, V2, V3 Pan)
- 1 x Wyze Doorbell
- 1 x Wyze Sense Hub
- 5 x Wyze Entry Sensors
- 3 x Wyze Motion Sensors
- 1 x Keypad
I’m coming from my previous residence where I installed a CCTV security system, which worked flawlessly but was admittedly more difficult to set up than Wyze.
I just finished my third router setup, completely due to the constant lack of connectivity with my Wyze hardware. This involved not only the painstaking process of reconnecting all my Wyze devices (which is a complaint on its own), but also reconnecting all my Philips Hue, Google, and TP-link devices. This includes various speakers, displays, thermostats, light switches, light bulbs, etc. All of the non-Wyze products work and stay connected without any issues. I originally started with a single Netgear Nighthawk router, then Nest Wifi Pro (mesh), and now I just installed a TP-Link Deco 6e mesh system with three points in my house. I currently have a strong and consistent 600mb+ download throughout the entire house. Yet, still constant issues with connection being dropped on both the Wyze Web Portal, Android phone, and overall hardware disconnections. Numerous factory resets, firmware updates, location adjustments, and router configurations have not solved it. I am not blaming my network at this point as some already stated in this thread, I’d like to also mention the Wyze motion sensors constantly go offline.
Wyze customer support always begins with a very templated and generic response. They never actually read the issue until you start drilling them for better support. I’ve contacted them numerous times and it never ended with a permanent resolution. I’d like to point out that 6 out of 17 (35%) of my Wyze cams are completely dead. Four of them were mounted outside and two were inside.
My conclusion is really “You get what you paid for”. If I had the energy to invest in another home monitoring system, I would. At this point, I’m waiting in hopes that each firmware update brings some relief. I know everyone has mixed opinions about the products, this is just my experience thus far.
I sir empathize with you. I think we all agree Wyze products are far from perfect. I use them where they best serve my purposes compared to something more expensive. And I don’t believe any brand’s eco-system provides all the smart home functionality that I want. (I don’t NEED) most of what I installed/use. I simply want it. I have found I need a multi-brand solution to get what I want. I use Sonoff, Wyze, Yolink, and Echos, mostly. I’ve had those very problems you describe. And still have some.
But I have started using a (not Wyze’s) WiFi plugs to restart my cameras daily. (Sometimes more than once). I stopped using Wyze sensor and use Yolink. They never fail to work - when I say never, I mean N-E-V-E-R. And I had to move to a TP Link Deco mesh to get a high enough device limit that my count would not keep falling off the network. Its never been better, but it could be better than it is.
I had a friend and another person who said they had this and they also had connection problems with Wyze devices. I am guessing there is something in Deco protocols that don’t work well with Wyze. As soon as the 2 people I know got a different mesh router they didn’t have connection issues with their Wyze devices anymore. I’ve friend used 2 different routers and both of the others were flawless. Iirc he ended up giving the Deco because it gave him connection issues and his ASUS and Wyze Mesh routers didn’t.
For the most part I’m also leaving Wyze in favor of Yolink and TP-Link. I agree with the posters here as well that Wyze products are buggy, non-reliable, and the company is putting profits ahead of functionality. I used to get 12 seconds of preview on my Wyze cameras. Now I get nothing – just a simple snapshot which is useless as they want to force me to buy a subscription. I used to get RTSP functionality so I could use an HDMI monitor to check my cameras, now it’s not available. Wyze also keeps messing around with their camera firmware to the point where even using it on TinyCam Pro makes it an annoyance because I need to keep updating my software and re-entering the Camera information each time for it to continue working. I had issues with their spotlight that mounts on top of their cameras, which, by the way is not weatherproof. I’ve had nothing but problems with Wyze, and I am phasing their system out entirely.
It appears that Wyze products are a eco-disaster as they are filling landfills
Thank you for the insights. It’s more of a want then a need me as well.
Thank you for the insights. I’m not going through an entire Wifi system overhaul for the fourth time in a few years . I don’t believe in purchasing a specific mesh system to cater to one brand (Wyze) because they may not play well together. I would also argue why every single one of my other smart home products has worked without issue with my last three router brands (Netgear, Google, and TP-Link). At this point, I think it’s fair to point the blame a little more towards Wyze. I think the most frustrating thing is the vast array of experiences from their customer base. I love the potential and cost of Wyze products, I just wish it worked better for all.
Just to follow up with a couple of questions for the overall group.
Can anyone confirm better performance/stability with the various Wyze camera models (v1, v2, v3, Pan, OG, etc)?
Has anyone had better success with different brands after switching from Wyze (Arlo, Nest, Eufy, etc)?
I didn’t notice much difference in connection performance between my Wyze Cam V2s and V3s. But my one OG does lose connection every couple months or so. I think it was a lemon, as I complained about it to Support enough times about other issues that I got enough $5 gift cards to upgrade to a V3.
As for other brands, I do have a Nest doorbell and Nest battery cam. Sometimes they load faster and sometimes they load much slower. I still haven’t found the pattern yet. Once when someone pressed the doorbell, it promptly went offline when I wanted to see who was at the door.
Ever since I added a node to my ASUS mesh and bound my problem cameras to the nearest node, and added a rule to restart all my cameras twice a week, I haven’t had any connection issues from my Wyze cameras. My Google cameras have gone offline from time to time although they mostly recover on their own.
That’s impressive. I only did as good as what you say, by adding a WiFi plug to my Wyze cams and restart them every morning early 03:00-04:00. (When I say, I added WiFi plugs, I sort of cheated. Not every cam got its own plug. I am lucky that 8 cams are in and outside my garage. I have access to the attic. I ran some cheap 12-15 extension cords to each corner from the center. I put one WiFi plug next to the GDO plug, and feed all the cords to that one WiFi plug. So, daily 03:15 all 8 shutdown for 10 min and start again at 03:25. Some share a multiple USB port adapter/charger vice using any/none of the Wyze adapters. When I stopped using the Wyze supplied USB adapter, many of my offline problems stopped.
It’s funny, I bought a few Wyze plugs thinking I would need to use them to power-cycle the cameras (I know, not a good idea to use the same brand, but they were on sale…), but ended up not using any of them for that purpose at all.
Sometimes the Wyze Cams do load a bit slowly, but I haven’t seen them gone offline in the past year. All of them came back online automatically after a ~1 hour power outage, except the OG.
I’m not saying Wyze Cams are flawless, as I still have the OG that goes offline from time to time. I think Wyze does owe customers a good investigation into connection problems. It’s hard for me to believe none of them have seen these issues in their own homes.