Conventional AC and propane furnace. Trying to install the tstat, current wiring requires c-adapter….Tried moving wires immediately connected to the control board to the adapter, got power to the tstat but app doesn’t finishing adding device correctly (last step “adding device” perma-loads, force closing the app then leaves a bunk device on my list (“temperature is 0 degrees”, “humidity null %”.)
Noticed when installing the adapter that a couple of the wires were joined with wire nuts just before they connect to the control board. Decided to give this a closer look when installation failed and upon further inspection I am not able to make sense of aforesaid splicings in relation to the wires present at the thermostat/should they ought to correlate to the adapter