The camera image is blurry. The camera was mounted outside. There is visible issues on the camera lens. It has been inside for over 3 months, and if it’s condensation, it is not drying out.
Is there anything that can be done to remove the condensation from the lens? I haven’t seen any instructions on how to disassemble the camera to attempt to physically wipe the moisture from the lens.
If cleaning the outside of the lens doesn’t help, no, you won’t be able to clean inside the lens even if you were able to disassemble the camera. The lens assembly is glued together.
If condensation got inside, as it dries out it will usually leave some residue behind, since the water won’t have been 100% pure and clean. After 3 months I doubt it is still wet (if that’s what happened).
Can you post an example of the image? “Blurry” can mean different things, could be the IR filter being partially stuck or a couple other things too.
I have Not seen any videos disassembling a Wyze v4 camera. It may be similar to taking apart a v3. You may be able to put a new lens in your v4 if you like tinkering with devices.
Most likely not worth bothering, the lens module is all glued together permanently with special crystal clear glue. I guess if the haze is on the image sensor or back of the lens assembly, maybe it could be cleaned, but the image sensor can be very easily damaged by any sort of cleaning attempt. Removing the lens from the sensor is a risky proposition too (if it is even removable).
Before OP tears it apart, seeing exactly what they’re seeing would be helpful.
This is what the lens looks like
That almost looks melted. If that is on the inside, unfortunately I think that cam is done.
Since it is junk anyway, you can certainly try taking it apart, but I’m pretty sure you’ll find that the lens assembly is no more accessible when it is out of the camera, just a permanently glued together tube.
It is hard to see in the image but it almost looks like the plastic lens is rippled. I wonder if someone held a lighter up to it or something? Sun reflecting off something and hitting it at just the right angle could have melted something too. Maybe just a bad pic though.
What’s on the bezel? Part of it looks black and shiny, which is expected, but part of it looks almost like it’s been coated or dusted with something (kind of like hair spray or something else has been deposited on it). That part doesn’t look smooth but kind of pebbled, and I can’t tell from this single photo if that’s something that will wipe off or not. What happens if you swab the bezel with alcohol? If this is something that’s on the bezel, then that same thing might be on the exterior lens surface and might clean off, but I think I’d start by swiping the plastic bezel first to see what that does.
Yeah that’s another thought. I thought the bezel was just due to the image being zoomed way in, but someone may have sprayed something on the camera (or something spilled/splashed on it).
A qtip with rubbing alcohol along the bezel first should tell them if it is something on the outside, and how easy it will be to remove if so.
It was hard to get a decent picture of the lens showing the problem. It resembles oil. The camera was mounted on my porch awning, about 10 feet from the ground. I did wipe the lens (lightly) with rubbing alcohol, but it had no effect.
That’s what it looks like to me, or like maybe it got hit with some lawn treatment chemical or bug spray or something since it’s been outside. Parts of it (like the outer half of the black ring in the ~7-11-o’clock range) look normal, but other parts look like it’s been exposed to something that has stuck to the surface and/or possibly eaten into it.
That’s what I was thinking.
If you determine the camera is toast, save the power brick and power cord if you have other v4 cameras. Might come in handy in the future.
Wipe it again with some alcohol and a pure white cloth or Q tip and see if anything comes off. Does it feel rough or sticky?
If it is on the outside you may be in luck, but of course if it is permanent or can’t be removed without something strong enough to damage the plastic, then you’re still stuck.
That’s what I’m thinking, too, and if it’s sticky then I’d also consider swabbing a small area with regular WD-40 (the regular blue-and-yellow can stuff, not the specialty products), as I’ve had decent results using that to remove adhesives from non-porous surfaces. Then I’d want to wipe that with a degreaser, maybe isopropyl alcohol or mineral spirits. If that cleaned it up from the black plastic, then I’d consider trying the same thing on the lens.
If the camera is already having problems, then I imagine that wouldn’t hurt it significantly more.
The plastic bezel looks smoother and cleaner in that one, and the white plastic and the lens over the spotlight look a bit yellowed. In this picture it does look like there’s some cloudiness internal to the lens assembly.
Yeah in that picture it does look like it is inside the lens, but hard to say for sure. @CLW if you touch it does it feel smooth on the outside of the lens or does it feel like something is still external?
Works great on a lot of stuff. I’m also a fan of regular Goo Gone (the orange stuff), I always have a big bottle of that around. Wipe it on, let it sit a while, clean off whatever gummy stuff was there. Since it leaves some oil behind I then clean it with alcohol.
It’s completely smooth. No residue of any kind.
Yeah, that’s good stuff, too. I don’t have as much experience with that and tend to use WD-40 out of habit and availability for some kinds of clean-up and removal tasks and almost never as a lubricant (which is what I think most people probably tend to use that for).
That’s pretty much how I often use WD-40, too. 
It is good for short term lubrication or cleaning out gunk that is causing binding, but it doesn’t last well if the thing is used a lot. My most common use for it is protecting the cast iron surfaces on my table saw, planer, band saw, etc. The Water Displacing (WD) really works well and they never get surface rust, lasts for around a year (in the rare case I go without using one of them for a year, which is mostly just the big planer).
There are far better lubricants and of course matching the right one to the right job is critical. I remember I had some brand of garage door lubricant (for the wheels not the chain) that was just graphite in a carrier. The carrier evaporated and left a nice coat of graphite. Found many uses for that one. Sprayable white lithium is good for a lot of things too, basically does the same thing, dries in place.
I will say a shot of WD40 makes picking a lock much easier though 
Unfortunately whatever that is must be on the inside then. I think you may have been vandalized, or maybe it was an accident. Whatever it is either caused some sort of reaction, or seeped in (may have dissolved the glue around the lens some).
At least the v4 isn’t terribly expensive.
