Apparently I’m the only person trying to run the app for the Wyzecam v2 on a Moto E5 Plus, Android 8.0 with the latest firmware downloaded 6/3/2019 because no one else has reported a problem. I get the live feed, but if I hit Settings or try to change resolution, the app dies. Yes I’ve restarted my phone, dumped the cache and data, reinstalled the app, numerous times. Any ideas? I’d be happy just knowing I’m not the only person in the universe with this problem.

I do not have an option for Camera after I get in to app settings. It just shows my cache.

Sounds like you may have done this already: Wyze app > Account > App Settings > Cache File Size > Clear Note the Cache File Size, then Clear. Here’s another thing to try: Wyze app > Account > App Settings > Camera > Enable Hardware Decoder Toggle it and check behavior.

Oh My God!!! I was about to post i’m suffering from very similar issues on an android 8.0.0 phone (huawei in my case) making the app almost useless: freezing or becoming unresponsive after a couple seconds of live streaming. I just tried enabling Hardware Decoder and the difference is huge. I can now switch between cameras, go fullscreen and back, etc without noticing any lagging or unresponsiveness. Will keep an eye on it and more extensive usage will tell how definitive is this solution, but looks good so far. I’m thinking someone at Wyze should at least evaluate getting this option ON by default.

Hey @gtashi , great to hear! Hope it holds up. Here’s something to know about the hardware decoder toggle. Most settings are stored Wyze-server side so when you uninstall/reinstall the app (or install a new version over an older) they populate the new install automatically. In my experience, the hardware decoder toggle is an exception. After an install it is reset to OFF regardless of where it was set previously. So it’s a good first-thing-to-check if the app gets squirrely out of nowhere (what with Google auto-updating your apps in many cases.) Another thing to know is that it’s a toss-up (YMMV) with respect to what the toggle default should be. WyzeGwendolyn expands on the topic in this swell video: https://support.wyzecam.com/hc/en-us/articles/360022543292&?section=hardware-decoder

did you ever find a way to fix this? I have the same phone and I’m having the same exact issues after whatever update they did! Please help!

Welcome to the community, @covmar! It looks like it has been awhile since anyone has posted in this thread. This is a member to member forum and I recommend that you contact the official Wyze support team about this issue. They will be able to assist you with this problem much better. Submit a Request for support here. :slightly_smiling_face:

Im still having the same issue too!

This came from support. It fixed it for me. " Based on your description of the problem, it sounds like your phone may be struggling to bear the full cache utilized by the app. To help mitigate this, I would recommend turning on Hardware Decoder. To turn on Hardware Decoder: Open the Wyze app Navigate to the Account tab Tap App Settings Tap Camera Enable the toggle next to Enable Hardware Decoder"

" Based on your description of the problem, it sounds like your phone may be struggling to bear the full cache utilized by the app. To help mitigate this, I would recommend turning on Hardware Decoder. To turn on Hardware Decoder: Open the Wyze app Navigate to the Account tab Tap App Settings Tap Camera Enable the toggle next to Enable Hardware Decoder"

I think that means your decoder is already on.

The latest app update **Android V2.5.36 (Release date: October 8, 2019)**doesn’t have a hardware decoder button to turn it on or off [image] Why was Android hardware decoding removed? Cameras I am writing to ask why Android hardware decoding was removed? Was it intentional? If so, I will be returning my 12 cameras which are now for all practical purposes unusable. Don’t think I will pay extra for that. I won’t. Put it back WYZE.

App constantly crashes Android 8.0

Services & Integrations

HDRock October 12, 2019, 9:40pm 12

The latest app update **Android V2.5.36 (Release date: October 8, 2019)**doesn’t have a hardware decoder button to turn it on or off

Topic		Replies	Views
WyzeCam app - lag in live view, still not resolved in the latest app version? Cameras cam-v1-v2 , support , important , not-platform-specific	6	490	May 14, 2021
Android app rollback? Cameras not-platform-specific	14	3865	September 1, 2019
Lag in live view and playback from SD card - android app v 2.5.28 Cameras not-platform-specific	31	4541	November 12, 2019
Why was Android hardware decoding removed? Cameras android	275	22333	August 12, 2020
Live Feed Playback Cameras not-platform-specific	11	827	September 29, 2019

App constantly crashes Android 8.0

Related topics