So, I had vacation mode set. Now I’m back and I want to turn it off. I find that my passwords do not work, the message is “invalid phone number”. so - weird, but okay, I use the forget password feature, I get the verification code in email, but when I go to change the password, I get an invalid phone number again. My phone number is a google voice number which is perfectly capable of getting sms messgages and has worked fine until now.

Hi everyone, I’m closing this thread. Please see the below thread and continue the conversation there. Because everyone’s token was reset, the 2FA servers are being overloaded with people trying to log back in. It’s essentially now a DDOS by the user community. [image] [Updated 02-13-20] Data leak 12-26-2019 Wyze News 02-13-20 update Thank you all for your patience. We have been working diligently to make progress on security improvements. At Wyze, we take data protection, and our customers’ trust in us to protect their data, very seriously. We appreciate your efforts to ensure consumer security and we share your commitment to data privacy and security. Please note the status of these action items we have addressed: Action Item Status Update/Note Initial cyber investigation Completed We have comple…

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WyzeJasonJ December 27, 2019, 2:42am 2

This should clear up in time, WYZE reset the login tokens forcing everyone to login. This was done as a precaution and more info can be found here

Topic		Replies	Views
Says Phone number is invalid on app Cameras iphone-ipad	26	4124	December 27, 2019
Logged out Cameras not-platform-specific	10	1888	December 27, 2019
Enter valid number, and Too many login attempts - Mobile app Cameras android	7	4873	December 27, 2019
Cannot change phone number Wyze AI support , iphone-ipad	3	1392	October 25, 2020
Locked out of account. Please help me Tips & Tricks support , troubleshooting	0	746	May 24, 2022

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