I installed 3 Wyze thermostats in my house for different areas. 2 of the 3 thermostats do not show a “Heat” or “Auto” option in the modes. Only “Cool” and “Off”. So, I can’t heat those areas. 1 of the 3 has all options. This is both on the thermostat interface and the Wyze app.
I switched the working one to the area where the non-working one is, and the Heat mode still shows. So, it doesn’t seem like it’s a wiring issue.
I looked at all device options in the app and scoured online for any answers without luck.
Welcome to the community @krystidave
Basic question and I am sure you checked, but are the Firmware versions the same on all the Thermostats? at least the same as the one which works?
Yes they’re all the same. 1.1.8.
I am sure you have the wired correctly as you have one which works and can move it from location to location. Assuming, you did not rewire for the Thermostat as you moved it.
I have read where individuals have redone the setup process to correct weird issues like this, you could try that and see if it resolved the issues.
If all else fails, you could contact Wyze. You can do this by going to Support.wyze.com and then go to the bottom of the page, there is a selection for phone support or Chat. If you Chat, you will be prompted with a few questions to which you will need to answer. As you progress, you will hit a section which asks if any of the options helped (if I recall correctly), if you say no it will take you to creation of a ticket and you will be emailed.
Phone is normally faster, but not sure with all the disasters happening recently. Here is the contact number in case: (206) 339-9646 Available Monday - Friday 4 am - 8 pm PT and Saturday 8 am - 4 pm PT, or online: Wyze.com/support
Yep - already called Support. They couldn’t solve it and sent a ticket to their Engineering group saying I’ll get an email response. We shall see.
Will be interested in the findings as I have to hook my Thermostat up as well.
Show pictures of the wiring at the thermostats. Also share pictures of the zone controller and furnace boards.
I have the same issue and I have no heat. Thankfully I live in South Florida.
UPDATE: My third Wyze thermostat crapped out on me. Got stuck on the WYZE screen. Never got the other two to show the HEAT option. I used these thermostats for a rental property in order to monitor usage which was a huge mistake as the tenant was really upset the units weren’t working.
I’m sorry but Wyze quality has gone downhill since they’ve rolled out more products. Customer Service is a joke too. Feels like they’re trying to scale too fast and are losing some quality control.
Switching back to Nest thermostats that I’ve used for years before without ever a single issue.