We’re always looking for ways to improve, and your feedback is invaluable in helping us enhance our customer support experience. If you’ve had any interactions with Wyze Support this year, we’d love to hear from you! How was your experience? Was there anything that WOWed you, or anything specific t…

I haven’t had any direct interactions with Support in 2025, but I had a several tickets in 2024. Those that ended up involving warranty replacements were easy and handled well. I don’t think the hoops one has to jump through for something like that are unnecessarily onerous, and they’re handled fa…

Haven’t had any issues. No reasons to call. Great product.

Related to support: I believe The firmware flash support article instructions are wrong. They say to copy over the folder and name the folder with a .bin extension. But I believe this should only be the main file copied to the SD card main directory.

Yeah, that’s definitely something that’s been broken in the Help Center for a while, one of many articles in need of correction.

[image] Crease: continuity of care :+1: [image] Wyze app 3.2.6 - Released 11/19/2024 Wyze News AI say: [image] Opened a ticket for email support with an agent. Got this e-reply: Dec 17, 2024, 2:47 PM PST Hi there, I’m Wyze-E, an AI assistant that…

My pet peeve with support is the way cases get closed with no answer…something along the line “We are aware of the problem and engineering is working on a fix. We have no idea when that will be. Have a nice day! Case closed.”

I think a mobile support platform needs to be worked on. If majority of your customers are interacting with you on a mobile platform, then a proper mobile support platform needs to be created. Having my support conversation cut off half way through troubleshooting and having to either restart with a…

I have had a few issues over the past 3 years. Jittery Cloud video, Event Playback button not going to the correct timeline of SD card and error message “SD card No Found” when using the Playback button. I have never contacted Wyze support. The jittery Cloud video problem back in 2022 caused me to …

@WildBill has great points. Closing tickets that are unresolved has long been a frustration users express. I understand Wyze is basically telling their main line support agents that closed means there is nothing more the main support agents can do about the situation for a customer, and all that’s …

My support experience was abysmal. I wrote in with a very thorough explanation of my problem and the steps I had already taken to resolve the issue (I work in IT and used to work Service Desk… I know how to document my testing). The first response I got was instructions to reboot the devices (whic…

Wyze Support Feedback - 3/11/2025 - #8 by Loki - Wyze News

Topic		Replies	Views	Activity
Bugs, issues and complaints Watercooler	36	2230	April 25, 2022
Why can't I get any Tech Support? Watercooler	52	4948	April 30, 2022
Is Wyze using AI now to reply to support tickets? Cameras iphone-ipad , cam-og	35	957	September 5, 2024
Efforts we can make to try to get better Support Watercooler	11	500	May 12, 2023
Wyze support is Garbage - What's your experience? Home support , android , sprinkler-controller	44	1605	June 17, 2021

Bugs, issues and complaints

Watercooler

36

2230

April 25, 2022

Why can't I get any Tech Support?

Watercooler

52

4948

April 30, 2022

Is Wyze using AI now to reply to support tickets?

Cameras

iphone-ipad , cam-og

35

957

September 5, 2024

Efforts we can make to try to get better Support

Watercooler

11

500

May 12, 2023

Wyze support is Garbage - What's your experience?

Home

support , android , sprinkler-controller

44

1605

June 17, 2021

Wyze Support Feedback - 3/11/2025

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